Christen Bruno
Tolleson
Summary
Compassionate Case Manager with diverse patient experience in managing dynamic conditions. Possesses excellent clinical knowledge and judgment, strong problem-solving abilities, and adept documentation skills. Well-versed in managing emergent cases with poise. Seeking internship as a clinical mental health counselor.
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Developed strong interpersonal and problem-solving skills in therapeutic setting, focusing on effective communication and emotional support. Seeking to transition into new field, leveraging experience in building trust and facilitating personal growth. Adept at working in collaborative environments and committed to fostering positive outcomes.
Experienced with therapeutic techniques and client-focused care. Utilizes active listening and empathy to create supportive environment. Knowledge of crisis intervention and individualized treatment planning, ensuring effective support for diverse client needs.
Overview
3
3
years of professional experience
Work History
Counselor/Clinical Case Manager
Mercy Center of AZ
12.2024 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
Outpatient Case Manager
Scottsdale Recovery Center
08.2024 - Current
- Provided direct case management services to clients and their families in an outpatient setting.
- Ensured compliance with all applicable laws, regulations, and standards of practice.
- Developed treatment plans that addressed client needs and identified appropriate resources.
- Coordinated with other providers to ensure continuity of care for clients.
- Assisted clients in identifying and accessing community resources such as housing, food assistance, employment.
- Monitored progress of clients during the course of their treatment plan.
- Maintained accurate records of services provided to each client according to agency protocol.
- Participated in multidisciplinary team meetings to discuss client cases and develop treatment strategies.
- Educated clients on available resources in the community including support groups or self-help programs.
- Provided crisis intervention services as needed by assessing situation and determining best course of action.
- Developed referral sources within the community for additional services when necessary.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Transitioned clients to different providers based on progress or needs.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
Case Manager
Avery's House
09.2023 - 06.2024
- Build positive relationships with clients, clinical staff and medical staff
- Weekly meetings with the clinical staff to discuss each client (medical updates, clinical updates, and pending discharges)
- Training and Development
- Time Management
- Teambuilding
- Multitasking abilities
- Strong work ethic
- Makes daily assignment checks and discusses results with each patient
- Monitors patient participation and reports problems to supervisor
- Assists with placement in state-funded facilities
- Prepares educational and motivational lectures and groups
- Maintains the confidentiality of all patient and facility activities
- Resolves conflicts through general and supportive advice
- Maintains open communication line with facility staff, attending physicians and families.
Detox Case Manager
Royal Life Center
10.2022 - 12.2022
- Build positive relationships with clients, clinical staff and medical staff
- Monitors patient conformance with program schedule, reports problems and informs supervisor
- Makes daily assignment checks and discusses results with each patient
- Monitors patient participation and reports problems to supervisor
- Provides case management services (Arranges Transportation, Case coordination for FMLA and short Term Disability, Acts as liaison for legal issues)
- Assists clients with school work, maintaining good grades, providing support when needed
- Coordinate with clinical and medical staff to optimize patient care and ensure seamless communication, enhancing overall treatment outcomes
- Facilitate weekly clinical staff meetings, enhancing client care through effective communication and collaborative problem-solving
- Monitor patient participation and report issues to supervisors, ensuring adherence to treatment plans and prompt issue resolution
- Coordinate with clinical and medical staff to optimize patient care, ensuring seamless communication and improved treatment outcomes
- Assist with placement in state-funded facilities, successfully securing appropriate resources and support for clients
- Prepare educational and motivational lectures, maintaining confidentiality and fostering a supportive environment for patient growth.
Education
Master - Clinical Mental Health Counseling | Trauma
Grand Canyon University
Phoenix, AZ11-2025
Bachelor - Criminal Justice | Human Services
Colorado Technical University-Colorado Springs
Colorado Springs, CO08.2015
Skills
- Safety
- Effective Communications
- Problem Solving
- Personnel management
- Health History Documentation
- Needs Assessment
- Discharge Planning
- Family Education
- Client Advocacy
- Community Outreach
- Case Management
- Care Coordination
- Email and Telephone Etiquette
- Time Management
- Teambuilding
- Multitasking abilities
- Strong work ethic
- HIPAA
- Mental health support
- Skilled in intake interviewing
- Counseling
- Self-care strategies
- Building rapport
- Client advocacy
- Behavior monitoring
- Crisis response
- Psychoeducation
- Adept at conflict resolution
- Client records management
- Anger management
- Treatment Planning
- Treatment plans
- Biopsychosocial assessments
- Empathy development
- Client needs assessment
- Intake assessments
- Multicultural competence
- Intervention planning
- Motivational interviewing
- Needs assessment
- Client counseling
- Strong public speaker
- Grief counseling
- PTSD specialist
- Case management proficiency
- Behavior modification
- Time management
- Team collaboration
- Decision-making
- Positive patient experiences
- Documentation and reporting
- Conflict resolution
- Emotional support
- File and record keeping
Accomplishments
- Recipient of the Army Achievement Medal
- Recognized by senior management by implementing proper maintenance procedure.
- Resolved product issue through consumer testing.
- Recognized by senior management for streamlining equipment processes and enhancing maintenance protocol.
- Current GPA 3.78
References
References available upon request.
Education
true
Timeline
Counselor/Clinical Case Manager
Mercy Center of AZ
12.2024 - Current
Outpatient Case Manager
Scottsdale Recovery Center
08.2024 - Current
Case Manager
Avery's House
09.2023 - 06.2024
Detox Case Manager
Royal Life Center
10.2022 - 12.2022
Bachelor - Criminal Justice | Human Services
Colorado Technical University-Colorado Springs
Master - Clinical Mental Health Counseling | Trauma
Grand Canyon University
Similar Profiles
Alana EmerickAlana Emerick
Veterinary Technician at AZ Animal Wellness CenterVeterinary Technician at AZ Animal Wellness Center
Sharlann Olson RNSharlann Olson RN
Pre-op Pacu RN at NORTHERN AZ HEALTHCARE OUT PATIENT SURGERY CENTERPre-op Pacu RN at NORTHERN AZ HEALTHCARE OUT PATIENT SURGERY CENTER
Sharlann OlsonSharlann Olson
Pre-op Pacu RN at NORTHERN AZ HEALTHCARE OUT PATIENT SURGERY CENTERPre-op Pacu RN at NORTHERN AZ HEALTHCARE OUT PATIENT SURGERY CENTER