Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Christian Hearn

Phoenix

Summary

Dynamic professional with extensive experience at Wells Fargo, excelling in conflict resolution and organizational skills. Proven track record of enhancing customer satisfaction and operational efficiency. Adept at multitasking and self-motivated, I consistently deliver results while maintaining professionalism in high-pressure environments. Committed to driving success through effective communication and strategic problem-solving.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Support Team Member

Colossal Management
Phoenix
12.2024 - Current
  • Monitored service requests to ensure timely responses and resolutions.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Maintained updated knowledge of products and services offered by the employer.
  • Ensured compliance with applicable laws and regulations related to customer service operations.

Line Service Technician

Modern Aviation, John F. Kennedy Airport
NY
01.2023 - 11.2023
  • Deliver a proactive, personalized service experience to private and business aviation clientele
  • Operate and maintain ground service equipment such as tugs, fuel trucks and transport vehicles
  • Understanding and complying with operational safety and customer service requirements
  • Organized and effectively conducted all related job duties in a safe manner regardless of weather conditions

Union Laborer

Hallen Construction
Queens
04.2017 - 01.2023
  • Executes technical construction and repairs on major utility pipelines
  • Perform a variety of general manual labor tasks under direct supervision such as dig trenches, backfill excavations, jackhammer asphalt/rock and compact, level earth to grade specifications using shovels, tampers and rakes
  • Signal equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and materials
  • Work with heavy excavation machines for rigging and sling load operations
  • Ensure that proper safety and incident reporting procedures are followed and brought to the attention of the foreman

Customer Service Agent

Wells Fargo
Jacksonville
01.2016 - 01.2017
  • Collect funds on customers home equity loans and lines of credit to maintain currency
  • Identify and offer customers the products and services that they need and want to succeed financially
  • Brainstorm ways to increase productivity, quality and workforce motivation
  • Ability to open, service and maintain client accounts
  • Schedule client consultations and help facilitate client requests
  • Perform various administrative functions and extend support across the team

Fire Team Member

United States Air Force
MOODY Air Force Base
07.2008 - 07.2014
  • Law Enforcement specialist with 6+ years of experience
  • Communications expert with specialty in negotiation tactics

Education

Bachelor of Science Program -

Vaughn College Of Aeronautical Engineering
Queens, NY
01.2023

Bachelor of Science Program - Aeronautics

Florida State College of Jacksonville
Jacksonville, FL
05.2016

Certificate -

U.S. Air Force Criminal Justice Tech School
12.2008

Skills

  • Organizational skills
  • Multitasking
  • Conflict resolution
  • Professionalism
  • Task prioritization
  • Self-motivation

References

  • Tim, Kaluza, Flight Chief, Timothy.kaluza@us.af, (406) 781-2630, Supervisor, Years known: 9
  • Eric, Rodriguez, Fire Team Leader, Eric.rodriguez@us.af, (325) 812-5709, Supervisor, Years known: 11
  • Jason, Walden, Jason.walden@us.af, (229) 292-1114, Supervisor, Years known: 11
  • James, Verdi, Foreman, verdfam428@verizon.net, (516) 292-9202, Foreman, Years known: 3

Certification

Commercial Pilots License- 03/25/2025

Certified Flight Instructor/Instrument- 07/12/2025

Advanced Open Water Scuba Diver- 07/29/2021

References

References available upon request.

Timeline

Support Team Member

Colossal Management
12.2024 - Current

Line Service Technician

Modern Aviation, John F. Kennedy Airport
01.2023 - 11.2023

Union Laborer

Hallen Construction
04.2017 - 01.2023

Customer Service Agent

Wells Fargo
01.2016 - 01.2017

Fire Team Member

United States Air Force
07.2008 - 07.2014

Bachelor of Science Program -

Vaughn College Of Aeronautical Engineering

Bachelor of Science Program - Aeronautics

Florida State College of Jacksonville

Certificate -

U.S. Air Force Criminal Justice Tech School

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Christian Hearn