CHRISTIAN JAVIER
Phoenix
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Chase
Phoenix, AZ
04.2025 - Current
- Cultivate and manage high-value client relationships by delivering tailored banking solutions, including deposit accounts, credit products, and investment referrals.
- Maintain active FINRA SIE, Series 6, and Series 63 licenses, alongside a Life Insurance license, ensuring the delivery of compliant investment and insurance strategies.
- Exceeded monthly performance benchmarks by achieving 150% of targets through disciplined sales execution and proactive client engagement.
- Consistently drive revenue growth through strategic outreach, referral generation, and in-branch consultations centered on client financial goals.
- Educate clients on financial planning fundamentals, digital banking platforms, and fraud prevention to improve long-term financial wellness.
- Collaborate with financial advisors, mortgage bankers, and business specialists to deliver comprehensive, holistic financial solutions.
- Resolve complex client inquiries and issues efficiently while maintaining rigorous adherence to banking compliance and regulatory standards.
- Uphold operational excellence through precise transaction processing, meticulous documentation, and proactive risk management.
- Generate new business opportunities through community outreach, networking, and targeted lead-generation initiatives.
Retail Sales Specialist
Verizon
Avondale, AZ
12.2024 - 04.2025
- Delivered exceptional customer support, consistently achieving a 100% satisfaction rating in customer feedback surveys.
- Consistently surpassed individual sales objectives by 15-20%, contributing significantly to the team's monthly and quarterly performance metrics.
- Collaborated with team members to maintain optimal store aesthetics through updated displays and strategic product placement.
- Utilized strategic selling techniques to cross-sell wireless solutions and close new business opportunities.
Licensed Insurance Advisor
Matic Insurance
Phoenix, AZ
04.2024 - 12.2024
- Engaged with an average of 10-20 customers daily, providing personalized product recommendations based on individual needs.
- Managed a robust database of prospects and clients, utilizing CRM tools to generate reports on sales forecasts and market trends.
- Collaborated directly with financial management professionals to develop and implement standardized policies and procedures.
- Provided precise, relevant information to address customer inquiries with a focus on accuracy and prompt response times.
- Authorized to write business with over 40 of the insurance industry's leading carriers.
Sales Account Executive
National Debt Relief
Phoenix, AZ
05.2023 - 04.2024
- Evaluated client portfolios to identify and implement the most effective strategies for achieving financial independence.
- Conducted 120-150 daily outbound calls to new and existing leads to present various financial program options.
- Acquired an average of 30 new clients per month, contributing to a 75% increase in territory revenue.
- Enhanced the customer experience through dedicated service to foster long-term brand loyalty.
Retail Sales Representative
T-Mobile
Hillside, IL
06.2013 - 05.2023
- Streamlined customer transaction workflows using POS systems to ensure efficiency and satisfaction during checkout.
- Provided detailed responses to customer inquiries both in person and over the phone, enhancing understanding of product specifications and availability.
- Guided new hires through onboarding processes to promote teamwork and elevate overall workplace productivity.
- Recognized with 'Top Performer Award' for outstanding sales achievements and consistent goal fulfillment.
- Assisted customers in selecting products that meet their needs and preferences.
Education
Bachelor of Science - Finance
University of Arizona Global Campus
Chandler, AZ01-2021
Skills
- Client support
- Salesforce CRM expertise
- Employee retention strategies
- Customer Service-oriented
- Sales expertise
- Cash handling
- Relationship building and management
Timeline
Relationship Banker
Chase
04.2025 - Current
Retail Sales Specialist
Verizon
12.2024 - 04.2025
Licensed Insurance Advisor
Matic Insurance
04.2024 - 12.2024
Sales Account Executive
National Debt Relief
05.2023 - 04.2024
Retail Sales Representative
T-Mobile
06.2013 - 05.2023
Bachelor of Science - Finance
University of Arizona Global Campus