Christian Romero

Servant leader and local ambassador for Chase who is responsible for building and nurturing relationships with key community leaders, nonprofit partners and small businesses at the neighborhood level. My role is a direct outcome of Chase’s Racial Equity Commitment made in 2020. Accomplished people-focused professional with extensive skills and high EQ. Has a proven track record of increasing YoY performance, identifies skill gaps and drives adoption & execution of our Purpose and Values to make dreams possible for everyone. Builds strong relationships and leads through influence. Takes on new challenges with great tenacity and is highly motivated. Adopts quickly, executes immediately and delivers high results.

• 17 years of managerial experience ranging from mid-size, multi-site & high affluent markets.
• Proven ability to coach, manage, develop associates, driving proficiency and performance in a customer centric environment.
• Participated in the Social and Economic Equality for Minority Enterprises Program and delivered financial health to 33 business owners that became Chase customers.
• Elevate EDAZ network with educators to deliver Financial Health events to HS & Colleges
• The Herald Publications 2016/2017 winner “Best of the Best” Bank in El Segundo CA.
• Rising Star - Leadership Development Program (2019)
• Financial Fitness Coach certification (2022).
• Nominated for the CBD Leadership Forum. (2023) Development Program for select VPs to support accelerated learning in role and enhanced Leadership skills.
• Worked on a National Project and created a New hire Mentor Playbook Community Manager - Trainee (CMT) (2023)
• Four success stories have been added to our company homepage of the impact done in AZ

• JPMorgan Chase Bank, 10/01/20, Present, Community Manager, Influences without authority and works both in the field and across a cluster of branches. Partners with our One Chase partners including Corporate Responsibility, Media Relations and Philanthropy to develop an outreach and engagement program in the local market. Built trust out in the community with organizations and business. Executes community events, driving business outcomes, new customer, referrals and sharing in branch successes driving D&I growth, improved OSAT and enrollment in Financial Health tools. Local ambassador for Chase who builds and nurture relationships with key community leaders, nonprofit partners, and small businesses at the neighborhood level. Communicates and shares our Racial Equity commitment and ensures Chase is recognized as the bank for all. My goal is to improve financial health among local residents, businesses and the community as a whole through identifying programming, resources, and collaboration opportunities that address local needs.
• JPMorgan Chase Bank, 06/01/11, 11/01/20, Private Client Branch Manager, CA and AZ, Lead and mentored different teams in California and Arizona to execute a high level of customer obsession and a balanced performance that generates deposits and investments growth while focusing on our companies’ priorities; People, Customers, Profitability and Controls. Develops and builds productive teams by training, coaching and performance management. Lead associates to increase their skills and effectiveness to capitalize the growth of our business and success of our clients. Collaborates with One Chase team to determine additional resource needs, share best practices, and identify process/performance improvement opportunities to ensure customer obsession. Builds and retains customers relationships by anticipating clients’ needs and exceeding client’s expectations. Implement and creates actions plans that are effective and impacts all aspects of the business. Administers daily plan of the day with each bankers and review CPC appointments with PCA & PCB to ensure a unique client experience.
• EAS Automotive/ Insurance, 02/01/09, 05/01/11, Sales Manager Vice president, Los Angeles CA, Supervised 20 sales agents, developed, and recruited top talent. Implemented sales strategies in person and by phone to increase sales. Facilitated weekly trainings to increase proficiency and enhance sales skills. Worked with general manager to forecast monthly sales and expenses. Developed relationships with networks to expand online media and communicate consistently with senior management regarding pricing strategy, business development goals and current market conditions. Recognized for selling the most vehicles in 2009. Set new record for the most cars sold in a 30-days (58 cars in Feb 2010)
• US Bank, 10/01/03, 01/01/09, Branch Manager II, Gardena CA, Lead the branch to properly execute a balanced performance that generated revenue and deposit growth while focusing on our companies’ strategy and purpose. Mentor and build a productive team by providing continuous career development. Develop and build productive teams by training and coaching associates to increase their skills and effectiveness to capitalize the growth of our business. Awarded with the prestigious Annual Pinnacle from 2005-2007 for being in the top 10% of the franchise and received several awards from 2004 through 2008 for YOY performance. Recognized as a cluster lead for 2 years in a row. In 2005, I gained the full relationship of the City of Gardena CA. The event was televised, and I spoke to the city Mayor and the Board Committee Members. We gained 4 business accounts that total 25 million dollars in deposits plus an additional 500+ new personal accounts for all the city employees with direct deposit.

Rising Star - Leadership Development Program (2019) Lead by Kisha Porch

Financial Fitness Coach certification (2022)

Nominated for the CBD Leadership Forum. (2023)