Christiana Moore
Mesa
Summary
Customer Service Representative bringing depending skills by oral, written communication, and active listening through analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Support Escalations Representative
DoorDash
12.2021 - Current
- Handle all customer chat issue resolutions for DoorDashʼs customers worldwide while maintaining an outstanding experience in every interaction
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email or phone with professionalism in a timely manner
- Demonstrate effective communication skills and relationship-building.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Omnicare365
05.2021 - 12.2021
- Provided assistance on behalf of client to customers to find COVID-19 vaccine locations, maintained up-to-date knowledge on COVID-19 and vaccine information
- Maintained professionalism, empathy to customers with concerns or hesitancy, and meeting quality objectives for the client.
Recovery Specialist
Nationwide Credit INc
02.2020 - 03.2021
- Provided direct partnering with customers to review, assess service accounts and accurately document all detailed account activity
- Maintain a high level of customer confidentiality on required objectives as assigned
- Attention to detail and strong communication and phone skills.
Career Coordinator
HomeSmart International
11.2019 - 10.2020
- Maintained meaningful relationships with prospective agents coordination nationwide recruiting efforts on behalf of franchises as well as generating company growth as a first point of contact.
Direct Support Professional
Arion Care Solutions
11.2017 - 12.2018
- Provided early childhood habilitation to children severely impacted by the autism spectrum disorders and assisted with communication, socialization, and learning adaptive behaviors.
Direct Support Provider
One Step Beyond
01.2017 - 11.2017
- Supervised and provided one on one assistance to individuals with disabilities encouraging self sufficiency, community activities, safety awareness, and learning adaptive behaviors.
Caregiver
The Tungland Corporation
01.2014 - 11.2017
- Supervised and provided one on one assistance to individuals with disabilities
- Encouraging self-sufficiency, administering medications, handling confidential files, community activities, safety, and regular maintenance of living spaces.
Education
High School Diploma - Humanities and Sciences Academy
Phoenix, United States
Glendale Community College
Glendale, United States
Skills
- Customer Service Driven
- Adaptability
- Attention to detail
- Problem Solving
- Microsoft
- PowerPoint
- Word
- Time Management
- Empathy and active listening
- Conflict Resolution
- Positive attitude
- Salesforce
- Improving Customer Experience
Languages
English
Timeline
Support Escalations Representative
DoorDash
12.2021 - Current
Customer Service Representative
Omnicare365
05.2021 - 12.2021
Recovery Specialist
Nationwide Credit INc
02.2020 - 03.2021
Career Coordinator
HomeSmart International
11.2019 - 10.2020
Direct Support Professional
Arion Care Solutions
11.2017 - 12.2018
Direct Support Provider
One Step Beyond
01.2017 - 11.2017
Caregiver
The Tungland Corporation
01.2014 - 11.2017
High School Diploma - Humanities and Sciences Academy
Phoenix, United States
Glendale Community College
Glendale, United States
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