Christianna Reed
Tucson
Summary
Experienced Educator specializing in home education, demonstrated expertise in creating engaging, personalized learning plans and fostering positive learning environments. Achieved collaboration and adaptability through effective curriculum development, student assessment, and problem-solving. Diligent Account Manager with a strong background in customer service, efficiently resolving inquiries and maintaining high satisfaction rates.
Overview
18
18
years of professional experience
Work History
Home Educator
Private Education
01.2011 - 01.2026
- Dedicated Growth & Advancement: Researched, organized, and executed an accelerated, milestone pathway tailored to individual strengths, successfully advancing two children ahead of standard timelines (including college-level mathematics in early high school).
- Developed personalized curriculum to accommodate diverse learning styles and student needs.
- Implemented effective teaching strategies to enhance student engagement and comprehension.
- Implemented differentiated instruction techniques to meet the unique learning styles of each student effectively.
- Adapted teaching methods and lesson plans to changing student needs.
- Evaluated student performance through grading of homework, quizzes, and exams, providing insights into individual progress and areas for improvement.
- Oversaw educational compliance standards to ensure adherence to state laws and regulatory frameworks across multiple jurisdictions.
- Systems Logistics: Managed a multi-system digital environment daily, utilizing specialized software, scheduling tools, and spreadsheets to monitor milestones and maintain performance.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Academic Grader / Assistant
University of Arizona
Tucson, AZ
09.2019 - 09.2020
- Evaluated and scored high volumes (72+ students) of undergraduate examinations, ensuring strict alignment and zero variance against evaluation rubrics while providing fair assessments.
- Managed high-volume evaluations independently within tight weekly deadlines, ensuring timely support for academic schedules.
- Evaluated student assignments for accuracy and adherence to grading rubrics.
- Delivered constructive feedback to improve student understanding and learning outcomes, fostering academic growth.
- Improved student performance by providing constructive feedback on assignments and tests.
- Data Integrity & Student Privacy: Managed student information and input data accurately into the university’s learning management system, maintaining 100% confidentiality in compliance with FERPA regulations.
- Maintained accurate records of grades and performance for effective reporting and analysis.
- Utilized software tools to deliver timely feedback to students on their assignments.
Insurance Claims Specialist
Medco Health Solutions
Tucson, AZ
01.2009 - 01.2010
- Claims review & policy application: Processed, reviewed, and validated insurance documentation in strict accordance with complex insurance policies, regulatory guidelines, and corporate adjudication procedures to maintain compliance.
- Analyzed and processed insurance claims, verifying adherence to company policies and regulations to uphold quality standards.
- Empathetic inquiry resolution: Managed high-volume inbound inquiries from clients and service providers regarding complex service benefits, ensuring accurate resolution of delivery or coverage issues while providing warm and reassuring support.
- Reviewed documentation for accuracy, identifying discrepancies and initiating corrective actions.
- Systems & Data Management: Navigated multiple proprietary healthcare databases and CRMs simultaneously to audit eligibility and verify enrollment while maintaining absolute data integrity under HIPAA regulations.
Collections Agent
CitiBank
01.2008 - 01.2009
- Promoted to an advanced collections tier within a short tenure due to exceptional performance, rapport-building skills, and consistent metric execution.
- Managed collections for delinquent accounts, maintaining compliance with regulatory standards.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Negotiated payment arrangements, enhancing customer relations and improving recovery rates.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Production & Performance Metrics: Consistently met and exceeded strict department productivity quotas, earning performance-based bonuses nearly every month of tenure due to efficiency and volume control.
- Compliance & De-escalation: Handled sensitive, high-stress financial conversations with immense patience and active listening, conforming strictly to banking regulations while treating every caller with dignity, patience, and respect.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Analyzed account histories to identify patterns and recommend effective collection strategies.
- Sensitive Data Management: Entrusted with handling highly confidential customer information daily, including bank account details and personal identifiers, ensuring zero security breaches.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Education
Associate of Science (A.S.) - In Progress
Pima Community College
Tucson, AZHigh School Diploma - undefined
Sahuaro High School
Tucson, AZSkills
- Customer service
- Customer service experience
- Relationship building
- Building rapport
- Compliance & Regulation: Strict adherence to HIPAA, FERPA, banking regulations, and corporate privacy procedures
- Quality & Productivity: Adherence to strict turnaround times, production quotas, and rigorous quality standards without sacrificing care
- Call center operations
- Payment processing
- Data collection
- CRM software
- Data entry
- Active listening
- Critical thinking
- Professional telephone demeanor
Websites
Timeline
Academic Grader / Assistant
University of Arizona
09.2019 - 09.2020
Home Educator
Private Education
01.2011 - 01.2026
Insurance Claims Specialist
Medco Health Solutions
01.2009 - 01.2010
Collections Agent
CitiBank
01.2008 - 01.2009
High School Diploma - undefined
Sahuaro High School
Associate of Science (A.S.) - In Progress
Pima Community College