CHRISTINA AGUERO-JIMENEZ
Tempe
Summary
Dedicated professional with extensive experience in office operations, administrative support, and customer service. Recognized for exceptional organizational skills and a self-motivated approach, consistently delivering high-quality results. Strong communication and interpersonal abilities facilitate effective collaboration and relationship-building. Proven track record of efficiently prioritizing tasks to meet deadlines in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Data Entry - Lockbox
JPMorgan Chase
Tempe, AZ
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Maintains data entry requirements by following data program techniques and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Process account source documents by reviewing data for deficiencies.
Administrative Manager/ Real Estate
Welcome Home Group
Tempe, AZ
01.2013 - 11.2023
- Facilitated prompt and professional resolution of intricate customer inquiries within real estate sector.
- Delivered exceptional customer service to enhance overall customer satisfaction.
- Utilized strong communication abilities to foster effective engagement with customers.
- Employed advanced problem-solving techniques to resolve complex customer inquiries.
Collections Specialist
Bank First
Chandler, AZ
03.2007 - 01.2013
- Engaged with customers to clarify payment arrangements, showcasing strong customer service and communication abilities.
- Monitored compliance with applicable legal and ethical guidelines to uphold integrity in collections operations.
- Resolved customer inquiries related to account issues.
Education
No Degree - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ01-2002
Skills
- Workflow optimization
- Analytical thinking
- Quality assurance standards
- Administrative assistance expertise
- Regular updates management
- Procedure enhancement
- Client inquiry handling
- Reporting and data management
- Customer service communication
LANGUAGES
Spanish
Fluent
Timeline
Data Entry - Lockbox
JPMorgan Chase
11.2023 - Current
Administrative Manager/ Real Estate
Welcome Home Group
01.2013 - 11.2023
Collections Specialist
Bank First
03.2007 - 01.2013
No Degree - General Studies
Maricopa Community Colleges, South Mountain Community College