Christina Brown
Tucson
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of business needs and market conditions with extensive network of Healthcare professionals.
Overview
10
10
years of professional experience
Work History
Inside Marketing Representative(IMR)
Televerde
01.2020 - Current
- Consistently exceeded KPIs and contributed to the Sales goals for our industry unit
- Detail-oriented research to develop and execute strategic Marketing campaigns including Marketing content specific to target personas and/or solutions
- Efficiently supported line of business software solution advisories, Account Executive, and communicated Marketing insights and strategies with the VP of Healthcare and Sales leadership team
- Delivered Sales Qualified Leads (SQLs) for Account Executives domestically and internationally, aligning with Sales Planning strategies and goals
- Prioritized projects to meet deadlines in a fast-paced environment to produce results and support organizational goals that drove revenue growth
Sales Development Representative
Televerde
01.2020 - Current
- Analyzed industry trends and maintained excellent industry regulations and mandates knowledge, producing customer insights that resulted in expected profitability of $100,000 and above per meeting
- Effectively communicated with 10 Account Executives to maintain individual Account Based Marketing strategies to support their account growth and quarterly and annual sales revenue goals
- Collaborated with team members on campaigns that were effectively used across industries, reinforcing a positive work environment and campaign successes that consistently exceeded project benchmarks
- Solved a business need and created value that increased sales volume for a struggling enterprise
- Implemented strategic marketing tactics such as upselling to meet and exceed company and client objectives
IT Support Lead
VXI Global Solutions
01.2017 - 01.2019
- Negotiated customer resolutions, establishing a retention rate of ~75% through upselling and promotional advertising
- Excelled in providing high-quality customer service and resolution of technology disruptions, making me the top Customer Service agent in the year 2018
- Answered ~100+ inbound calls a day in a timely fashion, creating customer solutions
- Promoted within 6 months due to exceeding expectations and mentoring new hires on Quality Assurance
Team Lead
Eschelon Financial Group
01.2015 - 01.2017
- Led a 12-person team of outbound callers, ensuring quality standards, call metrics, and KPIs were met
- Exceeded sales criteria by generating more than 1 weekly opportunity per account executive, supporting 150 Account Executives nationwide
- Trained and upskilled new agents on interpersonal communication skills and expert product
Education
Bachelor's Degree - Business Communications, Computer Technology
Ashland University
Ashland, Ohio01.2023
Skills
- Business development
- Marketing analytics
- Audience engagement
- Marketing automation
- KPI tracking
- Sales presentations
Timeline
Inside Marketing Representative(IMR)
Televerde
01.2020 - Current
Sales Development Representative
Televerde
01.2020 - Current
IT Support Lead
VXI Global Solutions
01.2017 - 01.2019
Team Lead
Eschelon Financial Group
01.2015 - 01.2017
Bachelor's Degree - Business Communications, Computer Technology
Ashland University
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