MS4
Christina Burks
Acute Patient Access Services Representative
Chandler,AZ
Summary
Knowledgeable professional offering experience in healthcare revenue cycle, customer service, and finance. Excellent reputation for resolving problems, improving customer satisfaction, and achieving goals of department.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Acute Patient Access Services Representative
Banner Health
1 2023 - Current
- Performed registration for new patients and updated registration information for established patients.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
Bioenvironmental Engineering
United States Air Force
Honolulu, HI
11.2018 - 11.2022
- Maintained database for storage and retrieval of medical records.
Provided clerical support, registered patients for occupational exams, and addressed authorization requirements to perform occupational exams. - Performed health risk assessments for over 30 units to minimize hazardous threats within workplace.
Fine Jewelry Sales Consultant
Macy's INC
06.2016 - 01.2018
- Implemented up-selling techniques during sales interactions by recommending complementary pieces or additional services such as insurance plans.
- Acquired in-depth product knowledge through continual training sessions and industry research, enabling informed recommendations for clients seeking guidance.
Financial Services Representative
E*TRADE Financial
08.2016 - 09.2017
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Built strong client relationships through effective communication and understanding of financial goals.
Education
Bachelor of Science - Business Administration
Northern Illinois University
Dekalb, IL 05.2001 -
High School Diploma -
Auburn High School
Rockford, IL 05.2001 -
Skills
Written and oral communication
Research
Interpersonal skills
Organization
Customer service
Team oriented
Software
Microsoft Products
Certification
CPR Certified
Timeline
Bioenvironmental Engineering
United States Air Force
11.2018 - 11.2022
Financial Services Representative
E*TRADE Financial
08.2016 - 09.2017
Fine Jewelry Sales Consultant
Macy's INC
06.2016 - 01.2018
Bachelor of Science - Business Administration
Northern Illinois University
05.2001 -
High School Diploma -
Auburn High School
05.2001 -
Acute Patient Access Services Representative
Banner Health
1 2023 - Current