Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Christina Cuevas

Tempe

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

20
20
years of professional experience

Work History

Insurance Coordinator

Bryan Tran DDS
09.2023 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.

Manager

Smile Metroplex
01.2021 - 05.2023
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.

Surgical Scheduler

Boltchi Perio Implant Concepts
05.2019 - 05.2020
  • Reviewed EOB and EOB posting. Checked patient's in / out. Proficient in scheduling & knowledge of procedure codes & treatment. Answered phones, scheduled appt's, follow up with patient's, and recalls. Insurance verification...


Manager

ProSmiles Dental
05.2016 - 07.2018
  • Oversees day to day operations of the clinic. Reviewed daily financial transactions for accuracy and produced monthly financial reports. Managed office of six employees. Coordinated employee leave requests and implements employee work schedules. Conducted employee performance and evaluations.
  • Oversees preparation, distribution, and maintenance of administrative paperwork and records. Evaluated requests for authorized release of dental records information.
  • Assisted in preparation of annual budget.
  • Oversees inventory of all office supplies and office equipment. Reviewed EOB and EOB posting.
  • Checked patient's in / out. Proficient in scheduling & knowledge of procedure codes & treatment.
  • Answered phones, scheduled appt's, follow up with patient's, and recalls.
  • Insurance verification (PPO, Medicaid)
  • Detailed oriented, able to multi-task. Work well in team environment where communication is priority.
  • Some experience in the back office, dental assisting.(Cross trained) Ortho presentation and reviewed financial responsibilities with patient.

Front Office Coordinator

Pediatric Dentistry of Haslet (Temp)
10.2015 - 04.2016
  • Check patient's in /out
  • Insurance verification (PPO, Medicaid, Chip) Submitted pre-auth for treatment (Medicaid, Chip)
  • Recall and treatment scheduling
  • Answered phone's

Surgical Coordinator

Renova Hand Center
08.2013 - 09.2015
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Assisted with medical coding and billing tasks.
  • Maintained written chart notes to indicate status of cases. Prepared and provided pre-op patient packet either in person or by mail. Advised and counseled patient regarding food, fluid and medication intake and restrictions prior to surgery.

Front Desk Assistant

Envision Imaging
10.2012 - 08.2013
  • Check-in/out scheduled patients.
  • Collected co-pays, co-insurance and deductibles.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Patient registration (accurate data entry).
  • Verification of insurance (PPO, HMO, Medicaid).
  • Assisted in workman's comp pre-certification and Insurance pre-certification prior to appointment. Insurance billing and coding.
  • Answered customer telephone calls promptly and appropriately handled needs.

Front Office / Billing Coordinator

All Smiles Dental & Orthodontics
10.2008 - 08.2012
  • Insurance verification (PPO, Medicaid, Chip) Superior patient recall and treatment scheduling.
  • Answered phone, scheduled patient's.
  • Checked patient's in / out
  • Cross trained back office dental assisting.(xrays, setting up for treatment) Treatment planning and presentation.
  • Third party financing experience (ie: Care Credit).
  • Submitted claims to insurance companies

Eligibility Specialist

JPS Health Network
08.2005 - 06.2006
  • Approved patients for JPS Connection, refer completed cases to TDHS, or refer difficult accounts to patient advocacy group and/or social services as appropriate. Assisted patients in completion of program applications and other paperwork. Demonstrated the quality of Service Excellence to all customers.
  • Ensured that all program applications submitted to TDHS are complete with supporting documentation attached.
  • Exhibit flexibility in work schedule and assigned tasks.
  • Follow through with patients notifying them of further information required to complete or to inform them of status of eligibility determination.
  • Input and update data in the SMS and eligibility determination system.
  • Maintained a minimal error rate in accordance with established guidelines.
  • Maintained productivity level as established by standards.
  • Obtained all necessary demographic and clinical information required to properly determine potential program eligibility.
  • Participated in continuous quality improvement activities benefiting the department and the Network.
  • Received, processed, and provided follow-up on enrollment packets received to ascertain the potential for JPS Connection eligibility.

Education

Diploma - Medical Assistant

Career Centers of Texas
Fort Worth, Texas
08.2004

High School Diploma - undefined

Saint Augustine High School
Fort Worth, Texas
04.2003

Skills

  • Customer service
  • Team leadership
  • Time management

Languages

Spanish
Native or Bilingual

Software

Microsoft, Open Dental, A1 software, Dentrix 

ICD-9, EMR Systems, Net Access Care

Medical Billing And Coding Software/System Skills Stakcamp

Timeline

Insurance Coordinator

Bryan Tran DDS
09.2023 - Current

Manager

Smile Metroplex
01.2021 - 05.2023

Surgical Scheduler

Boltchi Perio Implant Concepts
05.2019 - 05.2020

Manager

ProSmiles Dental
05.2016 - 07.2018

Front Office Coordinator

Pediatric Dentistry of Haslet (Temp)
10.2015 - 04.2016

Surgical Coordinator

Renova Hand Center
08.2013 - 09.2015

Front Desk Assistant

Envision Imaging
10.2012 - 08.2013

Front Office / Billing Coordinator

All Smiles Dental & Orthodontics
10.2008 - 08.2012

Eligibility Specialist

JPS Health Network
08.2005 - 06.2006

High School Diploma - undefined

Saint Augustine High School

Diploma - Medical Assistant

Career Centers of Texas

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Christina Cuevas