Christina DeLaVega
Gilbert,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Expo Runner
Crackers and Co Cafe
01.2025 - Current
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Delivered food orders from kitchen to customers' tables.
- Communicated food orders to chefs to execute priorities and special requests.
Server
Bisbee Breakfast Club
01.2023 - 01.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Hen House
05.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Crackers and Co Cafe
11.2019 - 05.2022
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Applebee's Grill + Bar
04.2017 - 11.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Representative
Prolite Auto Glass
10.2016 - 03.2017
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Server Manager
Native Grill & Wings
12.2006 - 10.2016
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Bartending 7 years during employment
Education
High School Diploma -
El Dorado High
Chandler, AZ05-2005
Skills
- Order accuracy
- Food running
- Strong organization
- Restocking supplies
- Food and beverage experience
- Guest relations
- POS- Aloha, Micros, Homeland, Clover, Toast
Certification
Food Handler
Liquor Handlers
Timeline
Expo Runner
Crackers and Co Cafe
01.2025 - Current
Server
Bisbee Breakfast Club
01.2023 - 01.2025
Server
Hen House
05.2022 - 12.2022
Server
Crackers and Co Cafe
11.2019 - 05.2022
Server
Applebee's Grill + Bar
04.2017 - 11.2019
Customer Service Representative
Prolite Auto Glass
10.2016 - 03.2017
Server Manager
Native Grill & Wings
12.2006 - 10.2016
High School Diploma -
El Dorado High
Similar Profiles
Kathryn DravelingKathryn Draveling
Waitress at Crackers Bar & GrillWaitress at Crackers Bar & Grill
AARYA PRESSWALAAARYA PRESSWALA
Sales Associate at Riddhi CrackersSales Associate at Riddhi Crackers
Nathaniel D. LindsayNathaniel D. Lindsay
Vice President of Operations at Mary's Gone CrackersVice President of Operations at Mary's Gone Crackers
Tabitha KonoTabitha Kono
Order Processing Manager at Avanti Windows and DoorsOrder Processing Manager at Avanti Windows and Doors
Christopher CarpenterChristopher Carpenter
Automation/MFG Systems Software Engineer at IntelAutomation/MFG Systems Software Engineer at Intel