CHRISTINA DRAIN
Summary
Results-driven Ocean Export Specialist with 12 years of experience in freight forwarding, international shipping, and logistics. Proven expertise in ocean export operations, documentation, regulatory compliance, shipment coordination, and end-to-end operational management. Recognized for maintaining accuracy, meeting critical deadlines, resolving operational challenges, and delivering exceptional customer service. Adept at building strong client and carrier relationships while ensuring efficient, compliant, and cost-effective freight movement. Eager to bring extensive industry knowledge and a commitment to operational excellence to a high-performing logistics team.
Overview
12
12
years of professional experience
Work History
Export Coordinator
Cyclone Shipping
Gilbert, Arizona
10.2025 - Current
- Prepare and organize complete sets of original documents for courier shipment to customers, including original stamped documents, Original Bills of Lading (OBL), commercial invoices, Certificates of Origin (COO), customer-provided original documents, and insurance documents.
- File AES (Automated Export System) documentation and shipping instructions accurately and in a timely manner.
- Assist with data entry, Certificate of Origin preparation, document filing and organization, and Bill of Lading (BL) proof review.
- Create and prepare DHL and FedEx shipping labels for domestic and international document shipments.
Ocean Export Manager
Berger Logistics
Waddell
11.2024 - 06.2025
- Managed the international export ocean department.
- Implemented process improvements to streamline export operations.
- Collaborated with internal departments to ensure compliance with export regulations.
- Coordinated pick-up with piers, trucking companies, steamship lines, and rail for timely delivery.
- Managed operations and rates of ongoing transportation and storage requirements.
- Trained new employees on day-to-day operations.
- Assisted with developing the department SOP.
- Coordinated meetings with customers to accomplish goals and address issues related to pickup/deliveries.
International Export Ocean Agent
American Worldwide Agencies
Hawthorne
12.2021 - 11.2024
- Coordinated with shippers, ocean carriers, truckers, and third-party agents to ensure accurate freight details.
- Created booking confirmation, labels, and BOLs.
- Collected the required shipping documents.
- Collaborated with carriers to secure optimal rates and monitor freight tracking.
- Manually entered freight details into Cargowise.
- Managed 10 client accounts, provided weekly reports, and maintained a strong relationship.
Lead Ocean Export Agent
DHL Global Forwarding
Peoria
11.2016 - 11.2021
- Coordinated ocean freight shipments from origin to destination.
- Communicated with ocean carriers, truckers, and rail to ensure accurate and timely freight details.
- Communicated with customers on tracking details, delays, issues, and customer expectations.
- Performed daily duties that include booking shipments, AES processing, invoicing/billing, and courier notarized documents.
- Supported team operations by stepping in as lead when supervisors were unavailable. I assisted the department with any questions or day-to-day tasks that were needed.
- Trained new employees and provided supervisor with regular status updates on their progress.
Lead Warehouse Transportation Agent
HK Logistics
Mossville
05.2014 - 07.2016
- Processed and documented OS&D reports for inventory discrepancies.
- Coordinated with warehouse staff to resolve shipping and receiving issues.
- Communicated with carriers to confirm delivery statuses and address claims.
- Maintained organized records of OS&D cases for audit purposes.
- Accurately documented damages on bills of lading before sending back to vendors.
- I communicated with carriers and scheduled delivery appointments.
- Filed claims for damaged freight.
- Created UPS labels, and organized and filed paperwork.
- Handled calls from drivers, customer service, and other route-related inquiries.
Education
High School Diploma -
Woodruff High School
Peoria, ILSkills
- Ocean freight management
- Freight forwarding
- Shipping documentation
- SOP creation
- Team leadership
- Employee training
- Effective communication
- Customer service
Timeline
Export Coordinator
Cyclone Shipping
10.2025 - Current
Ocean Export Manager
Berger Logistics
11.2024 - 06.2025
International Export Ocean Agent
American Worldwide Agencies
12.2021 - 11.2024
Lead Ocean Export Agent
DHL Global Forwarding
11.2016 - 11.2021
Lead Warehouse Transportation Agent
HK Logistics
05.2014 - 07.2016
High School Diploma -
Woodruff High School