CHRISTINA ISSA
Mesa
Summary
Experienced in office management and administration, with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader, seamlessly integrating advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout all aspects of work.
Overview
19
19
years of professional experience
Work History
Healthcare Scheduling Coordinator SME
Banner MD Anderson Cancer Center
08.2022 - Current
- Provides administrative support for ambulatory/ancillary services, including handling inbound & outbound patient and provider communication by phone, emails or messaging to patients or clinical practices
- Collects information and performs other medical records follow-up to ensure patient records are created or updated accurately and timely
- Organizes and distributes medical record data including documentation, maintaining productivity statistics or creating reports
- Thorough broad searches/audits of databases, determines accuracy of Patient Health Information and reconciles the database information
- Requests, assembles and organizes patient information or medical records for referrals, insurance verification or other purposes
- Utilizes system software to perform data entry procedures that meet standards set by hospitals, practice offices and other ancillary services to enter and update information
- Processes record requests for internal/external audits and reviews
- Monitors record activity for follow-up and communicates as appropriate with requestors
- Initiates and directs release of information inquiries to appropriate team members for processing, ensuring all regulatory and compliance standards are met
- Monitors record actively for follow-up and communicates as appropriate with internal/external entities to obtain records timely prior to patient appointments
- Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every
- Train and coach new hires on the job duties and expectations
- Work closely with supervisors and managers on policy updates.
Assistant Technologist
Banner Baywood Hospital
06.2021 - 12.2021
- Assist technologists and/or nurses in the department by performing non-technical, patient and procedure-related duties in accordance with department/facility policies and procedures
- Responsible for a variety of clerical and administrative support functions and customer service for an assigned patient care area which promotes an organized, efficient delivery of care to patients
- Enters patient information into the computer, scans documents into PACS
- Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms
- Ensures that all reports and chart forms are scanned or filed into the patient's record
- Ensures that charting forms are labeled and accessible if they are needed
- Maintains adequate supplies of frequently used, patient education materials
- Responsible for QC/validations
- Assists in facilitating requests for patient medical records
- Provides support in the acquisition and distribution of digital patient records
- Digitizes, formats, and uploads film-based or digital images into PACS
- Maintains accurate filing system as required based on established department protocols and procedures
- Processes patient discharges
- Coordinates transportation to care centers and residential homes as requested by patients or physicians
- Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required
- Coordinates transportation to care centers and residential homes as requested by patients or physicians
- Assists technologists and nurses in pre and post procedure room preparation by obtaining necessary supplies and assisting patients as necessary
- Ensures procedure rooms are stocked appropriately
- Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered
- Reconciles supply order upon delivery.
Lead Front/Back Office Medical Assistant
Arizona Digestive Clinic
03.2017 - 06.2021
- Fulfilled clerical responsibilities as assigned which may include (but not limited to sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately
- Scheduling patient appointments for clinic in a high-volume setting
- Process outgoing and incoming emails
- Records Management information System data and provides required reports
- Answer high volume of incoming calls
- Check in and out discharge patients
- Phone Triage
- Assist provider in exam room
- Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature if indicated, and document all information in the patient's chart
- Perform Pill Cam, Breath Tests and schedule Colonoscopy.
Human Resources Assistant
PESINC-Medical Office
07.2009 - 02.2017
- Scan all insurance cards, pharmacy cards and driver's licenses into the appropriate accounts in Practice Management
- Reconciliations
- Managed executive calendar and coordinated weekly project team
- Performed accounts receivables duties including invoicing, researching chargebacks
- Created detailed expense reports and requests for capital expenditures
- Composed and drafted all outgoing correspondence and reports for managers
- Checking patients in and out before and after their appointments
- Perform patient intake interview
- Function as a receptionist
- Typing.
Administrative Medical Assistant
Advanced Medical and Skin Care
04.2006 - 05.2009
- Perform a variety of tasks to support the medical team with administrative functions and care of patients
- Which include updating medical histories, transcribing treatment notes, arranging hospitalization, process insurance forms and overseeing inventory of office and medical supplies
- Responsible for greeting patients and visitors, answering telephones, scheduling appointments, managing email inquiries and answering questions
- Maintaining patient records and processing insurance claims.
Education
Associate Degree - Health Technology Information
McKinley College
01.2014
Associate Degree - Administrative Management Healthcare
PIMA Medical Institute
Mesa, Arizona01.2011
Medical Assistant Certificate -
PIMA Medical Institute
01.2008
Skills
- Effective multitasking
- Time management skills
- Customer engagement and support
- Task prioritization
- Time allocation
- Data analysis skills
- Schedule management
- Strong work ethic
- Verbal and written communication
Timeline
Healthcare Scheduling Coordinator SME
Banner MD Anderson Cancer Center
08.2022 - Current
Assistant Technologist
Banner Baywood Hospital
06.2021 - 12.2021
Lead Front/Back Office Medical Assistant
Arizona Digestive Clinic
03.2017 - 06.2021
Human Resources Assistant
PESINC-Medical Office
07.2009 - 02.2017
Administrative Medical Assistant
Advanced Medical and Skin Care
04.2006 - 05.2009
Associate Degree - Administrative Management Healthcare
PIMA Medical Institute
Medical Assistant Certificate -
PIMA Medical Institute
Associate Degree - Health Technology Information
McKinley College
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