CHRISTINA LICOURT
Phoenix
Summary
Results-oriented Operations Manager with 15 years of experience in compliance-driven environments. Specializes in operational coordination, executive communications, and workflow optimization. Streamlines processes to enhance team performance and support organizational goals in high-pressure settings.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sonoran, a Kleen-Tech Company
Phoenix
05.2019 - Current
- Manage staffing schedules for a 10-employee team, ensuring full operational coverage, continuity of service, and compliance with workforce standards.
- Managed labor budgets and minimized overtime, ensuring compliance with an NTE threshold of $1,000.
- Maintained accurate operational reporting using Outlook, Excel, and proprietary systems, facilitating informed leadership decision-making.
- Supported multiple Directors and operations leadership with high-level administrative and executive tasks, enhancing overall operational efficiency.
- Coordinate executive and leadership meetings, preparing agendas, recording minutes, and tracking action items to ensure timely completion.
- Support personnel processes, compliance documentation, and confidential records in accordance with regulatory standards.
Executive Administrator & Office Manager
Dixie Catering / Healthy Children Catering
Hialeah
10.2012 - 10.2018
- Provided comprehensive administrative and executive support to enhance operations in regulated environments.
- Streamlined office workflows to improve documentation accuracy, scheduling efficiency, and enhance communication with leadership.
- Coordinated client onboarding, contract renewals, and credentialing documentation to ensure smooth database management.
- Prepared operational and compliance documentation supporting nutrition services across 600+ client sites.
- Maintained secure confidential filing systems and compliance-ready records, supporting internal audits and regulatory reviews.
Customer Service Representative
Towne Air Freight
Doral
02.2011 - 09.2012
- Delivered administrative support and customer service, enhancing client communication and satisfaction.
- Coordinated logistics as key client contact, ensuring documentation accuracy and compliance throughout processes.
- Maintained accurate shipment and operational documentation, supporting compliance in regulated environments.
Customer Service Representative / Safety Director
MCI Trucking
Miami
09.2006 - 03.2009
- Managed confidential safety documentation to ensure DOT compliance, drug testing, HAZMAT training, and audit readiness.
- Maintained regulatory records and facilitated compliance reviews and inspections.
- Processed payroll and insurance claims while upholding strict confidentiality standards.
Education
Dual Master's Degree - Health Administration & Business Administration
University of Phoenix
Phoenix, AZ01-2024
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ01-2020
Skills
- Executive & Administrative Support
Calendar & Schedule Management
Professional Correspondence & Reporting
Operations & Multi-Site Management
Staff Scheduling & Labor Budget Control
Project Coordination & Client Onboarding
Regulatory Compliance & Documentation
Team Leadership & Staff Development
Strategic Planning & Decision-Making
Conflict Resolution & Employee Relations
Workflow Optimization & Process Improvement
Performance & Data Reporting
Database Management & CRM
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Typing Speed: 53 WPM
Strong Communication & Problem-Solving
Attention to Detail & Initiative
- Operational management
- Labor budget management
- Compliance documentation
- Vendor management
Languages
- English
- Spanish
Timeline
Operations Manager
Sonoran, a Kleen-Tech Company
05.2019 - Current
Executive Administrator & Office Manager
Dixie Catering / Healthy Children Catering
10.2012 - 10.2018
Customer Service Representative
Towne Air Freight
02.2011 - 09.2012
Customer Service Representative / Safety Director
MCI Trucking
09.2006 - 03.2009
Dual Master's Degree - Health Administration & Business Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix