Christina M. Gonzales
Phoenix,AZ
Summary
Dedicated professional seeking to excel in a positive work environment that fosters growth and collaboration. Eager to leverage existing skills while embracing new challenges to advance into roles of greater responsibility. Committed to becoming a highly valued asset by contributing effectively to team objectives and driving success. Passionate about continuous improvement and professional development in a dynamic setting.
Overview
17
17
years of professional experience
Work History
Freight Forwarder
DSV Air & Sea
08.2025 - Current
- Coordinated air export shipments, ensuring compliance with international regulations and documentation requirements.
- Managed booking processes with airlines, optimizing routes for efficiency and cost-effectiveness.
- Developed strong relationships with carriers and clients, enhancing service quality and communication.
- Oversaw customs clearance procedures, resolving issues to facilitate timely delivery of shipments.
Air Export Coordinator for Intel
DB Schenker
02.2024 - 08.2025
- Booking Export shipments received via e-mail & via EDI
- Obtaining & vetting all relevant shipping documents
- Filing AES with customs
- Intel billing & reporting
- Coordinating pick up’s/delivers to Schenker warehouses or airline drop off locations.
- Booking shipments with carriers
- Ensuring all customer requirements including timelines are being met.
- Sending pre-alerts to destination
- Addressing all inquiries from customer’s both internal & external
- Uploading documents into Tango
Air Import Coordinator
DB Schenker
03.2022 - 03.2024
- Coordination of all Cisco Import shipments
- Sending arrival notices to brokers
- Vetting docs
- Entering in event codes when actions are completed.
- Coordination of pick up from local Warehouses including dispatching shipments to truckers.
- Following all Cisco SOP’s
- Opening files manually and EDI activation
- Tango superuser
- Training of employees
- Data entry
- Ensuring shipments are meeting customer SLA’s(deadlines)
- GXD proficient
- ODM proficient
- Descartes proficient
- Master of multitasking
Ocean Client Services Lead
DB Schenker
03.2015 - 04.2022
- Customer Service
- Quoting import and export shipments for less than container loads and full container loads.
- Coordinating pick up and shipment of export LCL and FCL
- Booking export shipments in our booking system or directly with the steam ship line.
- Visual compliance on all associated parties involved with shipment.
- Running credit checks on Principal parties of interest.
- Creating the LCL and FCL templates for bookings.
- Gathering all export documentation for customs and document control.
- Ensuring that overseas is provided with the pre alerts including HBL’s and commercial documentation is sent prior to discharging the vessel.
- Providing invoices to principal parties and ensuring charges are correct.
- Trouble shooting when issues arise with customs, meeting deadlines, identifying issues ahead of time and fixing them before they become bigger issues.
- Attending to customers shipping needs, inquiries, and special requests.
- Ensuring that all customer special requirements and country SOP’s are met.
- DG Certified
- Invoicing and billing for each shipment.
- Setting up fumigations for shipments going to AU
- Trained and mentored junior team members on best practices in client relationship management.
- Oversaw project timelines, ensuring alignment with client expectations and contract specifications.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
- Ensured timely and accurate completion of all client-related documentation, maintaining strict compliance with company policies and regulatory requirements.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
- Developed strong relationships with clients through consistent communication, ensuring loyalty and repeat business.
- Collaborated closely with sales representatives to ensure smooth transitions and maintain high levels of customer satisfaction postsale.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
CTAC Analyst (Customer Technical Assistance Center Analyst)
Ports America
02.2014 - 03.2015
- Make sure that all the customer messages are addressed that are received through the Ports America terminal website and paoh.tricorsupport@portsamerica.com
- Running all daily reports that may be needed for the terminal and for customers throughout the day.
- Filling in for other CTAC Analysts that are out for the day ensuring that all their customers’ needs are met as well.
- Answering all customer inquiries over the phone which would include Steam ship lines, trucking companies, brokers, and freight forwarders.
- Ensuring that all Steam ship line inquiries and concerns are addressed in a timely manner.
- Help in resolving EDI Discrepancies for all customs issues and manifest issues involving all exports and imports.
- When urgent issues arise, I am responsible for getting appropriate parties involved to fix any and all issues that may occur or that have occurred to ensure the safety of all customers employees and equipment.
- Processing checks for demurrage and customs exams for containers on the terminal.
- Reading and translation of all EDI AMS transmissions received for customs.
- DG Certified
- Receiving payments and entering all Vacis payment information into the system to ensure we released the container that had to be examined by customs.
Customer Service\ Warehouse Lead\On the Job Trainer
Avnet Inc.
10.2012 - 02.2014
- Supervision of employees and making sure that everything in the area runs smoothly.
- Making sure that all orders for the day are shipped out on time.
- Ensuring that all customer/sales questions and concerns are addressed.
- Overseeing the Electronic, Customer owned and Automotive Log-in\Receiving area and Shipping area, as well as the customer service portion of the warehouse area.
- Responsible for Maintaining Actel records and entering all data into Genesis when moving parts into Non-Conforming status.
- Handling of Customer returns and creating documents for reprocessing while ensuring that sales has entered all of the info needed from their end before starting the process.
- Take care of reject replacements in the evening for the programming center.
- Training of new employees and retraining for current employees in the customer Service/warehouse area as needed.
- Maintaining all training records and documents.
- Ensuring that all procedures for customer service processes have been completed as well as writing procedures for the programming warehousing area, the receiving H050, HN01, HN02, H097 customer owned inventory area as well as the H050 Log-in area.
- Communicating with my supervisor and management team of any discrepancies in reports and/or employee/sales concerns or issues that need to be addressed.
- Helping & filling in to package all orders in shipping while ensuring that all the procedures and special instructions are fulfilled.
- Printing and ensuring that Bill of ladings are correct.
- Creating and printing Export documents for orders that are leaving the country.
- Ensuring that all export documents are correct and complete so nothing will be rejected when leaving the country.
- Training all employees in the shipping dept. how to ship products correctly and safely Domestically and internationally.
Automated Programmer and OJT Mentor
Avnet Inc.
04.2012 - 10.2012
- On the Job Training (OJT) Mentor for new hires and employees requiring refresher training on programming equipment.
- On-duty mentor for co-workers with concerns pertaining to the work environment.
- Perform various duties while on the production floor including programming microchips, running multiple machines and programming on several different types of software.
- Knowledgeable in creating Job Aids in Microsoft Word and updating spreadsheets in Microsoft and Excel as part of mentor duties.
- Maintaining training records for all automated programming employees on 1st and 4th Shifts.
- Certified as a training mentor through a variety of classes, working styles, working styles in conflict, effective presentation skills, and enabling effective Learning.
- Follow written procedures; ensuring customers special instructions are being followed in programming while processing orders.
Final Inspector (QC)
Avnet Inc.
10.2008 - 04.2008
- Performed Final Inspection of work orders leaving the programming center.
- Packaged and checked orders for overall quality, ensuring programming and marking met all customers CII’s and Special Instructions.
- Shipped orders in Genesis, checked carrier types and verified pricing information.
Education
G.E.D -
South Mountain Community College
Skills
- Ability to work in a blended operations and customer development role
- Self-motivated, assertive, and responds to branch metrics
- Reads, analyze, and interprets highly complex international regulations and procedures
- Manage complex transactional or emotional customer situations promptly and professionally
- Ability to multitask in a fast-paced environment with rapidly changing priorities
- Contributes to building a positive team spirit and puts success of team above own interests
- Ability to read, write, and speak English fluently
- Bilingual
Languages
Spanish
Limited Working
Timeline
Freight Forwarder
DSV Air & Sea
08.2025 - Current
Air Export Coordinator for Intel
DB Schenker
02.2024 - 08.2025
Air Import Coordinator
DB Schenker
03.2022 - 03.2024
Ocean Client Services Lead
DB Schenker
03.2015 - 04.2022
CTAC Analyst (Customer Technical Assistance Center Analyst)
Ports America
02.2014 - 03.2015
Customer Service\ Warehouse Lead\On the Job Trainer
Avnet Inc.
10.2012 - 02.2014
Automated Programmer and OJT Mentor
Avnet Inc.
04.2012 - 10.2012
Final Inspector (QC)
Avnet Inc.
10.2008 - 04.2008
G.E.D -
South Mountain Community College