Christina Painter
Glendale
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Virtual Customer Service Representative
Consumer Cellular
08.2024 - Current
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with troubleshooting cell phones and making sure it was working properly and to their satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Dispatch/Scheduler/Surveillance Operator
Vet-Sec Protection Agency
03.2019 - 07.2024
- Skilled in handling multiple tasks, including dispatching, scheduling, and watching surveillance footage.
- Trained and supervised employees on proper dispatching procedures and protocols.
- Ability to remain calm and collected under pressure.
- Collaborate with other departments to ensure smooth operation of services.
- Performed scheduling duties and tracked progress of assigned jobs.
- Communicated effectively with staff and customers to ensure satisfaction.
Dietary Aide/Server
Allegiant Healthcare/Life Care Center
06.2017 - 05.2019
- Assisted with serving meals to residents in a courteous, prompt, and friendly manner.
- Collaborated with dietary staff to ensure all dietary needs and restrictions were met.
- Communicated with residents to assess food preferences and dietary needs.
- Followed safety and sanitation rules and guidelines in accordance with state regulations.
Receptionist
Ridgecrest Healthcare
11.2016 - 06.2017
- Maintained the reception area and other common areas in a neat and orderly fashion.
- Assisted with filing, data entry, and other administrative tasks.
- Processed incoming and outgoing mail.
- Provided excellent customer service to all visitors and guests.
- Managed requests for appointments and scheduled meetings.
- Greeted guests in a friendly and professional manner and directed them to the appropriate personnel.
Education
No Degree - General Studies
Scottsdale Community College
Scottsdale, AZSkills
- Merchandise upselling
- Administrative and office support
- Excellent communication
- Adaptability
- Problem-solving
- Relationship building
- Customer service
- Inbound and outbound calling
- Professionalism
- Time management
- Professional phone voice
- Call center experience
- Multi-line phone talent
- Problem-solving abilities
Timeline
Virtual Customer Service Representative
Consumer Cellular
08.2024 - Current
Dispatch/Scheduler/Surveillance Operator
Vet-Sec Protection Agency
03.2019 - 07.2024
Dietary Aide/Server
Allegiant Healthcare/Life Care Center
06.2017 - 05.2019
Receptionist
Ridgecrest Healthcare
11.2016 - 06.2017
No Degree - General Studies
Scottsdale Community College
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