Christina Perez
Phoenix
Summary
More than 4 year's successful experience in customer service with recognized strengths in problemsolving, trouble-shooting, sales staff support, and planning/implementing proactive procedures. Possess solid computer skills, excellent knowledge using both Microsoft Excel, Microsoft Word. Ability to answer multiple phone calls, also proficient in English/Spanish.
Overview
14
14
years of professional experience
Work History
Quality Assurance Coordinator
Healthyu Clinics
Phoenix
07.2023 - 04.2025
- Developed strategies for ensuring consistency of product quality across multiple manufacturing sites.
- Monitored performance trends in order to identify potential areas of improvement within the QA process.
- Coordinated with vendors and suppliers to obtain samples for evaluation purposes as needed.
Domestic Violence Advocate
Sojourner Center
Phoenix
09.2018 - 11.2019
- Work with the Housing Case Managers to support and encourage action in the housing plan
- Manage room assignments
- Monitor the facility
- Complete Incident Reports as needed
- Ensure that all paperwork is completed in a thorough, timely manner
Women's Support Advocate
UMOM New Day Centers
Phoenix
11.2016 - 08.2018
- Provide housing-focused, trauma informed engagement to women in shelter, helping to create a safe, housing focused environment
- Manage room assignments
- Work with women to help them meet housing focused and behavioral expectations
- Monitor the facility
- De-escalate conflict in a safe and appropriate manner, responding to crisis as necessary making contact with on call, police, fire department and/or crisis team as needed.
- Work with the Housing Case Managers to support and encourage action in the housing plan
- Provide efficient, friendly customer service to everyone
- Complete Incident Reports as needed
- Answer the phone and route calls as needed
- Ensure that all paperwork is completed in a thorough, timely manner
Customer Service Representative
B.H.F.C Financial Services
Phoenix
01.2011 - 01.2012
- Verify references
- Verify customer insurance
- Quickly and effectively solve customer challenges.
- Maintain quality control, constantly seeking new ways to improve customer service.
Education
High school or equivalent -
West Phoenix High School
Phoenix, AZ01.2010
Skills
- Reception
- Bilingual
- Front Desk
- Front Office
- Microsoft Excel
- Phone Etiquette
- Quality Control
- Typing
- Computer Skills
- Clerical Experience
- Guest Services
- Data analysis
- Process improvement
- Quality assurance
Additional Information
Authorized to work in the US for any employer, #readytowork
Timeline
Quality Assurance Coordinator
Healthyu Clinics
07.2023 - 04.2025
Domestic Violence Advocate
Sojourner Center
09.2018 - 11.2019
Women's Support Advocate
UMOM New Day Centers
11.2016 - 08.2018
Customer Service Representative
B.H.F.C Financial Services
01.2011 - 01.2012
High school or equivalent -
West Phoenix High School