CHRISTINA PESSEFALL
Gilbert
Summary
Results-driven Inside Sales Representative with a demonstrated ability to achieve a 200% increase in customer portfolio at Arrow Electronics. Expertise in customer engagement, sales negotiation, and process optimization, which contribute to substantial revenue growth. Recognized for delivering impactful presentations and outstanding performance in client account management. Aiming to leverage proven skills to drive further business success.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative II
Arrow Electronics
05.2018 - Current
- Consistently achieved fiscal objectives with top-tier performance.
- Worked alongside Account and Regional Sales Managers to discover untapped market opportunities.
- Coordinated client forecasts, ensuring timely deliveries for uninterrupted production.
- Facilitated onboarding training for new hires and daily instructional activities.
- Participated in organizational mentorship program to support professional development.
- Enhanced efficiency in company-wide performance metrics.
- Visited customers to review backlog and future business.
- Recognized as 2023 Supplier of the Year for client account performance.
- Expanded customer portfolio from $1M to $3M within one year.
Logistics/Value Add Inv. Control Analyst
Arrow Electronics Inc
Phoenix
01.2007 - 01.2018
- Managed inventory control operations across Cork, Ireland; Apex, NC; and Phoenix, AZ.
- Executed picking operations meticulously.
- Coordinated weekly discussions involving customers, quality assurance teams and engineers.
- Delivered services aligning with customer standards and agreed SLAs.
- Reviewed shipment and billing data.
- Managed financial transactions pertaining to on-site service support, domestically and internationally.
- Coordinated operations in Hungary, Ireland, and Apex, NC.
- Consistently reached $120,000 in monthly billing.
- Made scheduled trips for in-person customer support services.
- Developed work instructions for efficient task execution.
- Monitored customer ETAs and issued RMAs using Excel spreadsheet.
- Provided quotes for out-of-warranty inspections.
- Contributed to the creation of a new RMA department.
- Enhanced operational efficiency, achieving 100 weekly unit repairs compared to prior levels of 50.
- Achieving an average of 20 units daily.
- Journeyed to Ireland for the establishment of Greenplum RMA repairs.
- Cut down project turnaround for Siemens to 45 days, saving significant time.
- Participated in the implementation of Forescout advance replacement program.
- Conducted travel to Hologic for quick repair resolutions.
- Achieved weekly target by conducting on-site repairs, resulting in approximately $4M revenue during a span of few years.
Education
Associates of Account Management -
Brown Mackie College
South Bend, Indiana01.2003
Skills
- Effective Customer Engagement
- Sales Negotiation Proficiency
- Client Engagement Strategies
- Excel Proficiency
- Statistical Analysis
- Effective Presentation Delivery
- Process optimization
Affiliations
- Certificate in Green Belt
Timeline
Inside Sales Representative II
Arrow Electronics
05.2018 - Current
Logistics/Value Add Inv. Control Analyst
Arrow Electronics Inc
01.2007 - 01.2018
Associates of Account Management -
Brown Mackie College
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