Christina Pursley
Mesa
Summary
I am a professional banking expert ready to contribute effectively within collaborative environments. Strong ability to adapt to evolving needs and achieve measurable results. Skilled in customer service, financial electronic services, and regulatory compliance. Known for reliability, problem-solving, and clear communication. Ready to grow and challenge my abilities.
Overview
8
8
years of professional experience
Work History
DIGITAL BANKING REPRESENTATIVE II
TRUWEST CREDIT UNION
11.2020 - Current
- Educating members on various financial products, helping them make informed decisions for their specific needs from loans, to accounts that we offer.
- Assisting members with their online banking platform, from doing password resets, to helping members navigate and confidently utilize all the services provided within the online banking platform.
- Reviewing ATM & Mobile deposits, ensuring that each check is properly filled out, down to catching fraudulent checks and preventing further scams or compromises to the member.
- Educating members & assisting them on next steps to ensure security for their money that have fallen under scams because knowledge is power.
- Conduct in depth account application reviews to identify potential fraudulent accounts & limiting possible bad accounts to being opened.
- Answer incoming chats & video calls and successfully assist members with their questions.
- Assist with an assortment of reports & clerical duties, daily audits and responding to emails that come from other departments.
HELPDESK TECHNICIAN
Columbia Credit Union
02.2017 - 10.2020
- Provided basic end-user troubleshooting and desktop support for employees within the credit union.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Configured hardware, devices, and software to set up work stations for employees.
Education
GED -
HOME SCHOOL
12-2012
Skills
- Strong work ethic
- Motivated
- Problem Solver
- Time Management
- Attention to Detail
- Adaptable
- Teamwork
- Positive
- Organized
- Approachable
- Honest and dependable
- Reliable and responsible
Timeline
DIGITAL BANKING REPRESENTATIVE II
TRUWEST CREDIT UNION
11.2020 - Current
HELPDESK TECHNICIAN
Columbia Credit Union
02.2017 - 10.2020
GED -
HOME SCHOOL
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