CHRISTINA R. FRENCH
PHOENIX
Summary
Dedicated Specialty Nurse with extensive clinical expertise in patient assessment and critical care. Proficient in medical documentation and case management, ensuring optimal health outcomes in fast-paced environments. Recognized for strong communication and problem-solving skills, contributing to efficient healthcare delivery and enhanced reimbursement processes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Telephonic Specialty Nurse Case Manager
Cigna
01.2014 - Current
- Reduced prenatal hospitalizations for high-risk maternity patients through targeted interventions.
- Enhanced newborn outcomes by improving quality and effectiveness of maternity care.
- Developed individualized care plans with multidisciplinary teams to optimize patient outcomes.
- Educated patients on health management, promoting adherence to treatment regimens effectively.
- Conducted comprehensive patient assessments to identify needs and enhance outcomes.
- Coordinated with healthcare professionals to deliver holistic care to patients.
Your Health First RN Health Advocate
Cigna
11.2012 - 01.2014
- Facilitated pre-admission and post-discharge assessments for improved patient outcomes.
- Enhanced patient satisfaction through holistic and compassionate nursing care.
- Developed comprehensive care plans in collaboration with interdisciplinary teams.
- Supported chronic condition management via telephonic coaching and motivational interviewing.
- Presented success stories to current and potential clients for strategic engagement.
RN
Banner Good Samaritan Regional Medical Center
01.1998 - 11.2012
- Charge Nurse
- High Risk and Ob trauma, Labor and Delivery, ante and post partum care, Nursery, recovery room, Bereavement
- Enhanced patient outcomes through evidence-based nursing interventions and individualized care plans.
- Mentored junior nurses, improving their skills and fostering professional development.
- Conducted thorough patient assessments, promptly notifying physicians of condition changes.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans for complex patients.
- Administered medications safely while monitoring for side effects and adverse reactions.
- Educated family members on patient care instructions, ensuring understanding and compliance.
RN
Phoenix Perinatal Associates
07.2002 - 04.2003
- Enhanced patient onboarding process by conducting thorough intakes for new OB patients.
- Streamlined patient screening for routine and urgent OB care visits.
- Supported physicians during examinations to improve overall patient care quality.
- Developed personalized care plans in collaboration with healthcare teams for patients.
Education
Bachelor of Science - Nursing
Arizona State University
Phoenix, AZ05.1998
Skills
- Strong Clinical judgment
- Medication and IV administration
- Compassion and empathy
- Patient and family advocacy
- Team coordination/collaboration
- Patient education and counseling
- Patient assessments
- Nursing staff leadership
- Care plan development
- Precepting
- Coaching, motivating behavior changes
- Case management
Certification
Arizona State Board of Nursing, Current
Timeline
Telephonic Specialty Nurse Case Manager
Cigna
01.2014 - Current
Your Health First RN Health Advocate
Cigna
11.2012 - 01.2014
RN
Phoenix Perinatal Associates
07.2002 - 04.2003
RN
Banner Good Samaritan Regional Medical Center
01.1998 - 11.2012
Bachelor of Science - Nursing
Arizona State University