Christina Rodriguez
Gilbert
Summary
Competent Pharmacy professional well-versed in supervising operations and personnel to foster compliance with pharmacy regulations. Excels at keeping records updated and meeting coverage demands with expertise in resource allocation. Dependable employee seeking opportunity to expand skills and contribute to company success. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
18
18
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Glendale
09.2021 - Current
- Kept team in full compliance with local, state and federal regulations with strict operational tracking.
- Supervised staff, including hiring, training, scheduling, and performance evaluations.
- Monitored inventory levels, ordered medications, and maintained appropriate stock levels.
- Oversaw team scheduling, training and workflows for maximum pharmacy efficiency.
- Improved prescription sales, profit and patient counts by delivering exceptional service every time.
- Oversaw proper disposal of expired or damaged medications according to regulatory guidelines.
- Resolved conflicts or discrepancies involving pharmacy staff or customers as needed.
- Managed pharmacy operations, ensuring efficient and timely prescription processing.
- Communicated effectively with insurance companies regarding billing issues or coverage concerns.
Pharmacy Technician
Borinquen Pharmacy
Aguadilla
03.2008 - 10.2010
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Entered orders in computer system for refills.
- Prepared medication labels with correct dosage instructions and patient information.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions.
- Trained new pharmacy technicians in proper procedures and protocols required by job role.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
Education
Certification - PTCB Certified
Universidad Interamericana De Puerto Rico
Aguadilla, Puerto RicoSkills
- Team Leadership
- Pharmacy Management
- Time Management
- Customer Service
- Problem Solving
- Decision Making
- Knowledge RXI Inventory
- Knowledge Intercom Plus
- Knowledge Microsoft Word
Languages
- Spanish
- English, Fluent
- Spanish, Native
Timeline
Pharmacy Operations Manager
Walgreens
09.2021 - Current
Pharmacy Technician
Borinquen Pharmacy
03.2008 - 10.2010
Certification - PTCB Certified
Universidad Interamericana De Puerto Rico