Christina Romero
Avondale
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Driver
Amazon flex
Tolleson
05.2023 - Current
- Utilized GPS and maps for efficient route planning.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Delivered packages to customers in a timely and efficient manner.
Customer Service Representative
Discover
Phoenix
08.2022 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Cashier
ACE Cash Express Inc.
Phoenix
10.2014 - 05.2017
- Greeted customers promptly and responded to questions.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Addressed customer questions and concerns regarding products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2009
Some College (No Degree) -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Package delivery
- Customer service
- Communication skills
- Attention to detail
- Payment processing
- Cash handling
- Problem solving
- Bilingual or multilingual
- Multitasking Abilities
- Professionalism
- Friendly and outgoing
- Flexibility
Languages
Spanish
Professional
Timeline
Driver
Amazon flex
05.2023 - Current
Customer Service Representative
Discover
08.2022 - 03.2023
Customer Service Cashier
ACE Cash Express Inc.
10.2014 - 05.2017
High School Diploma -
South Mountain High School
Some College (No Degree) -
Maricopa Community Colleges, South Mountain Community College
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