Christine D. Fish
Phoenix,AZ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
21
21
years of professional experience
Work History
Lead Document Processor
Marriott Vacations Worldwide
06.2015 - Current
- Compile, sort and verify the accuracy of data before it is entered
- Store completed documents in appropriate locations
- Locate and correct data entry errors, or report them to supervisors
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and distribute funds associated with Vacation Ownership Interests, keep records of collections and disbursements, and ensure accounts are balanced
- Notarize documents in accordance with company & state guidelines
- Audit executed documents & files to ensure compliance of business rules
- Run West department of Pending to Solid accounts
- Responsible for accuracy of the end of day escrow deposits
- Must maintain above 95% accuracy for data entry and end of day closings on a month to month basis
Dog Trainer/ Customer Advisor/ Aquatic Specialist/ Dept Manager
Petco
05.2012 - 05.2015
- Maintain knowledge of departments; Small animals, Reptiles, Aquatics, Birds, and Nutrition for dogs and cats
- Observe animals' physical conditions to detect illness or unhealthy conditions requiring medical care
- Cue or signal animals during performances
- Evaluate animals to determine their temperaments, abilities, or aptitude for training
- Feed or exercise animals or provide other general care, such as cleaning or maintaining holding or performance areas
- Talk to or interact with animals to familiarize them to human voices or contact
- Conduct training programs in order to develop and maintain desired animal behaviors for competition, entertainment, and obedience
- Keep records documenting animal health, diet, or behavior
- Advise animal owners regarding the purchase of specific animals
- Train dogs in human assistance
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions,, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Clean shelves, counters, and tables
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits
- Assign employees to specific duties to best meet the needs of the store
- Generated repeat business through exceptional customer service
Certified Delicatessen
Frys Food Store
08.2010 - 09.2011
- Company Overview: Certified Delicatessen
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Place food trays over warmers for immediate service =, or store them in refrigerated storage cabinets
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads
- Remove trash and clean kitchen garbage containers
- Use manual or electric appliances to clean, peel, slice, and trim foods
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Keep records of the quantities of food used
- Operate cash register, handle money, and give correct change
- Cut or slice meat and cheeses to customer's desires
- Certified Delicatessen
Assistant Store Manager
Game Stop
03.2009 - 04.2010
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employee's work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
Lead Pet Training Instructor
Petsmart
03.2008 - 09.2008
- Observe animals' physical conditions to detect illness or unhealthy conditions requiring medical care
- Cue or signal animals during performance
- Evaluate animals to determine their temperaments, abilities, or aptitude for training
- Talk to or interact with animals to familiarize them to human voices or contact
- Conduct training programs in order to develop and maintain desired animal behaviors for competition, entertainment, and obedience
- Keep record documenting animal health, diet, or behavior
- Train dogs in human assistance
Emergency Medical Technician
Paramedics Unlimited
08.2006 - 09.2008
- Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Comfort and reassure patients
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, of bag valve mask resuscitators, in advanced life support environments
- Coordinate with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment
- Coordinate work with other emergency medical team members or police or fire department personnel
- Attend training classes to maintain certification license, keep abreast of new developments in the field, or maintain existing knowledge
- Administer drugs, orally or by injection procedures under a physician's direction
Emergency Medical Technician
First Responders, INC.
03.2006 - 09.2008
- Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Comfort and reassure patients
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, of bag valve mask resuscitators, in advanced life support environments
- Coordinate with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment
- Coordinate work with other emergency medical team members or police or fire department personnel
- Attend training classes to maintain certification license, keep abreast of new developments in the field, or maintain existing knowledge
- Administer drugs, orally or by injection procedures under a physician's direction
All Purpose Clerk
Frys Food Store
06.2004 - 06.2006
- Receive payments by cash, check, credit cards, or vouchers
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishment
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store
- Sort, count and wrap currency and coins
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records
- Offer customers carry-out service at the completion of transactions
- Weigh items sold by weight to determine prices
- Issue trading stamps, and redeem food stamps and coupons
- Cash checks for customers
- Western Union receive and send money
- Handle large sums of money and ensure all is accounted for
Education
Bachelor of Science - Accounting
University of Arizona Global Campus
San Diego, CA01-2029
Associate of Science - Medical Assisting
The Bryman School of Arizona
Phoenix, AZ01.2011
Associate of Science - Science
Glendale Community College
Glendale, AZ05.2007
High School Diploma - undefined
Moon Valley High School
Phoenix, AZ05.2005
Skills
- Data Entry
- Customer Service
- Time Management
- Active listening
- Fast learner
- Attention to detail
- Multi-tasker
- Document review
- File conversion
- Microsoft office
- Confidentiality
- Data accuracy
Accomplishments
- Achieved recognition by introducing the new contract processing tracker at WKV, SDO and CO.
Timeline
Lead Document Processor
Marriott Vacations Worldwide
06.2015 - Current
Dog Trainer/ Customer Advisor/ Aquatic Specialist/ Dept Manager
Petco
05.2012 - 05.2015
Certified Delicatessen
Frys Food Store
08.2010 - 09.2011
Assistant Store Manager
Game Stop
03.2009 - 04.2010
Lead Pet Training Instructor
Petsmart
03.2008 - 09.2008
Emergency Medical Technician
Paramedics Unlimited
08.2006 - 09.2008
Emergency Medical Technician
First Responders, INC.
03.2006 - 09.2008
All Purpose Clerk
Frys Food Store
06.2004 - 06.2006
Associate of Science - Medical Assisting
The Bryman School of Arizona
Associate of Science - Science
Glendale Community College
High School Diploma - undefined
Moon Valley High School
Bachelor of Science - Accounting
University of Arizona Global Campus
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