Christine Garrity

Handled daily settlement between Credit Unions and PSCU and our Banks. Sent daily settlement wires and ACH transactions before cutoff times.

Handled all wire/ACH transactions for Company..

Ensured all settlements were balanced prior to funding.

Handled exception credit card payments daily ensureing all were cleared prior to cutoff.

Handled the NSF (non-sufficient funds) items daily prior to cutoff.

Handled all stop payment requests.

Handled any special handling requests received through our department portal with time guidelines.

Completed daily and monthly reconciliations of general ledgers and checking accounts within time frames.

Supervised 5 employees ensuring daily tasks were completed.

Met with employees monthly for one on one.

Wrote and delivered performance recviews.

Discussed any issues/concerns as they came up.

Implemented cross-training for employees on all duties.

• Played a pivotal role in achieving departmental goals by consistently meeting or exceeding performance targets.
• Streamlined loan operations by implementing efficient processes and reducing turnaround time.
• Led process improvement initiatives that resulted in reduced costs and increased operational efficiency within the loan operations department.
• Managed a team of loan processors, ensuring adherence to regulatory compliance and industry best practices.
• Enhanced customer satisfaction by providing timely and accurate loan processing services.
• Provided exceptional training and mentorship to new hires, fostering a culture of continuous improvement within the team.
• Collaborated with sales teams to maximize cross-functional communication and facilitate seamless loan processing experiences for customers.
• Developed and maintained key relationships with external partners, resulting in increased business referrals.
• Played a critical role in supporting the growth of the company''s loan portfolio by efficiently managing daily operations and consistently achieving performance goals.
• Reduced error rates through diligent quality control checks, leading to improved overall departmental performance metrics.
• Proactively identified potential risks within the portfolio, implementing mitigation strategies as needed to protect the company''s interests.
• Effectively managed a diverse portfolio of loans, ensuring timely processing while maintaining strict compliance with all applicable regulations and guidelines.
• Assisted in the development of policies and procedures that streamlined workflows while maintaining compliance standards across all aspects of loan operations management.
• Successfully resolved complex customer service issues, resulting in increased customer retention rates and positive feedback from clients.
• Implemented technological solutions to improve loan processing speed and accuracy for better operational efficiency.
• Served as a key liaison between loan operations and other departments, fostering positive relationships that contributed to overall company success.
• Conducted regular audits of loan files, ensuring complete documentation according to established guidelines and regulations.
• Complied with established internal controls and policies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Supported financial director with special projects and additional job duties.