Summary
Overview
Work History
Education
Skills
References
Hardware Skills
Timeline
Generic

Christine M. Jones

Yuma

Summary

Dynamic Patient Access Representative II with extensive experience at Onvida, excelling in electronic records management and insurance verification. Proven ability to enhance patient flow and satisfaction through effective communication and strong empathy. Skilled in coordinating referrals and navigating healthcare systems, ensuring compliance with HIPAA regulations while maintaining accurate patient records.

Overview

19
19
years of professional experience

Work History

Patient Access Representative II

Onvida
Yuma
04.2019 - Current
  • Managed patient check-in process and verified insurance information.
  • Scheduled appointments and coordinated with healthcare providers for patient care.
  • Educated patients on services offered and assisted with registration forms.
  • Collaborated with clinical staff to ensure smooth patient flow during visits.
  • Maintained accurate patient records in electronic health record systems.
  • Processed referrals and authorizations to facilitate timely patient care.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Created new patient accounts in EMR system as needed.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Managed incoming faxes related to patient registration processes.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Stayed current on community-based resources and services useful to patients.

Medical Front Office

Ismael Guerrero and Associates
Yuma
02.2007 - 05.2019
  • Medical records management
  • File records into patient charts
  • Receive and file outside patient records
  • Provide records per record requests from outside facilities
  • Answer multi-line telephone
  • Schedule patient appointments
  • Patient referrals and appointments to outside specialists
  • Verify medical insurance eligibility
  • Receive and document patient payments
  • Electronic medical records management
  • Merge paper patient charts into electronic patient system
  • Scan and maintain patient documents into electronic patient system
  • Assist patients via phone and front desk to ensure quality service
  • Communicate with providers and co-workers to achieve effective work flow

Education

Office Administration -

Arizona Western College
Yuma, AZ
08.2025

High School Diploma -

Kofa High School
Yuma, AZ
05.2003

Skills

  • Electronic records management
  • Medical terminology
  • Insurance verification
  • HIPAA compliance
  • EMR
  • Phone and email etiquette
  • Patient feedback management
  • Registration and admissions
  • Appointment scheduling
  • Conflict resolution
  • Multitasking and organization
  • Referral coordination
  • Multi-channel communication
  • Verbal and written communication
  • Health insurance knowledge
  • Call screening
  • Strong empathy
  • Healthcare systems navigation
  • Patient check-in
  • Patient identity verification
  • Data entry

References

Available upon request

Hardware Skills

  • Desktop PC’s
  • Laptops
  • DVD/CDR
  • Various Copiers
  • Fax Machine
  • Multi-phone Lines
  • Laser Printer
  • Scanner
  • Various Calculators

Timeline

Patient Access Representative II

Onvida
04.2019 - Current

Medical Front Office

Ismael Guerrero and Associates
02.2007 - 05.2019

Office Administration -

Arizona Western College

High School Diploma -

Kofa High School

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Christine M. Jones