Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTINE M SIARD

TUCSON

Summary

Experienced Customer Service Representative with a strong background in retail and insurance call center environments. Skilled in managing customer inquiries, resolving issues, and providing exceptional service. Proven track record of building strong relationships with clients and exceeding performance goals. Adept at multitasking and problem-solving in fast-paced settings to ensure customer satisfaction.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Underwriter; UW Technician; Internet Service AgentPhoneCounselor

GEICO Insurance Agent
07.2006 - 10.2023
  • Phone Insurance Counselor- Answer questions and coverage counsel customers, process endorsements and payments on policies, retain and reissue canceled policies. Upsell additional products.
  • Internet Insurance Counselor: Most of the same functions as a phone counselor communicated through emails, instant and quick messaging mediums.
  • Underwriting Technician: Review motor and accident reports on new business policies, communicate insurance reporting to various state motor vehicle departments and process certificates of financial responsibility per motor vehicle departmental or customer requests.

Assistant Manager

Waldenbooks
07.2004 - 06.2006
  • Responsible for all aspects pertaining to store operations: recruiting and training staff, payroll and inventory control, visual merchandising, customer service and the implementation of New technologies and software.

Assistant Manager/Store Manager

01.1991 - 01.2004

Education

High School Diploma -

Gates Chili High School
Rochester, NY

Associate of Science - Liberal Arts and Marine Biology

Fairleigh Dickinson University
Madison, NJ

Skills

  • Customer and Personal Service
  • Time Management
  • Administration and Management
  • Sales and Up-selling

Certification

Property and Casualty Insurance License, AZ, 07/2006

Timeline

Underwriter; UW Technician; Internet Service AgentPhoneCounselor

GEICO Insurance Agent
07.2006 - 10.2023

Assistant Manager

Waldenbooks
07.2004 - 06.2006

Assistant Manager/Store Manager

01.1991 - 01.2004

High School Diploma -

Gates Chili High School

Associate of Science - Liberal Arts and Marine Biology

Fairleigh Dickinson University

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CHRISTINE M SIARD