Christine Popke
Peoria
Summary
To utilize my extensive customer service experience in learning a new, exciting position that provides an opportunity for professional growth and advancement.
Overview
12
12
years of professional experience
Work History
Senior Fraud Investigator
CyberScout-TransUnion LLC
Scottsdale
11.2016 - Current
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Educate and advise victims, and potential victims, of identity theft.
- Conducted phone interviews with customers to determine the type of fraud or identity theft.
- Placed conference calls to creditors and credit bureaus.
- I interviewed customers thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, and financial documentation for examination.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Drafted letters to creditors, credit bureaus, and collection agencies on behalf of the customer.
- Provided exemplary levels of customer service to VIP clients and company personnel.
- Assisted with escalation calls in the event that a manager was not available.
Fraud specialist
CyberScout
06.2014 - 11.2016
- Responsible for triaging potential identity theft situations for our clients.
- Review and assist clients with understanding their credit and public records reports and overall troubleshooting.
- Focus on client experience while assisting with navigating through identity theft.
Education
Associates Degree - Allied Health Administration, Health Information Technology
Arizona College
Glendale, AZ05.2013
Skills
- MS Office
- Clerical support
- Active listening
- Excellent telephone etiquette
- Conflict resolution skills
- Interpersonal communication
- Organization and time management
- Critical thinking
Accomplishments
Stevie Award 2020 Front-Line Customer Service Professional of the Year - All Other Industries
Timeline
Senior Fraud Investigator
CyberScout-TransUnion LLC
11.2016 - Current
Fraud specialist
CyberScout
06.2014 - 11.2016
Associates Degree - Allied Health Administration, Health Information Technology
Arizona College