Christine Ramos
Gilbert
Summary
Highly detail-oriented and professional leader, successful at exceeding member's expectations. Expert in member service relations and sales management. Versatile leader focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Officer II
Navy Federal Credit Union
09.2022 - Current
- Consistent high level of customer satisfaction; providing prompt and accurate loan status updates to internal and external partners, with 6.62 out of 7.00 year to date survey score.
- Developed network of referral partners to source new mortgage loan opportunities.
- Coordinate, prioritize and delegate tasks with internal departments and 3rd party organizations to ensure on time, successful closings for borrowers.
Branch Manager
Navy Federal Credit Union
08.2016 - 09.2022
- Identified and capitalized on community business opportunities with effective networking throughout the Phoenix Market.
- Selected as 2017 Branch Manager of the Year for the Mountain West Region.
- Selected as 2020 Branch Leader in the Spotlight for the company out of 335 branches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set, leading to the promotion of multiple branch leaders within the market.
- Strengthened military relationships and created an educational series for JROTC students at local high schools.
Assistant Branch Manager
Navy Federal Credit Union
05.2016 - 08.2016
- Successfully opened the third Navy Federal branch location in the Phoenix market.
- Interviewed, hired, and trained new team members in alignment with branch service standards and objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Identified and capitalized on community business opportunities with effective networking.
Branch Manager
Navy Federal Credit Union
11.2015 - 05.2016
- Successfully passed Internal Audit while in an interim manager position.
- Maintained above 97% Overall Member Satisfaction.
- Averaged 96% in Cash Handling and Account Servicing Mystery Shops.
- Met deadlines by proactively managing individual and team tasks and implementing streamlined member service processes.
Assistant Branch Manager
Navy Federal Credit Union
05.2014 - 12.2015
- Compiled financial reports pertaining to branch expense accounts, receipts and expenditures.
- Developed and maintained relationships with local real estate agents, recruiters, and car dealerships.
- Recruited and on-boarded five new Member Service Representatives and one Supervisor of Branch Operations.
- Maximized efficiency through effective resource allocation and employee management, resulting in exceeding targets for 2014 and 2015.
Best Buy Mobile Manager
Best Buy
11.2011 - 12.2013
- Oversaw company roll out of Best Buy Mobile initiative of a store-within-a-store concept from initial stages.
- Built partnerships with store leaders and vendors in order to produce results in the Top 10% of company.
- Produced positive P&L month over month growth.
- Chosen as one of 10 managers within the entire company to represent leaders on a corporate council.
Assistant Store Manager
Best Buy
02.2003 - 11.2011
- Sales management of $45-$60 Million retail locations.
- Managed daily sales floor execution of 100+ employees.
- Responsible for all ongoing product and sales skill training for employees.
- Produced positive P&L month over month growth.
Education
MBA - Management
University of Arizona
Tucson, AZ05.2021
Bachelor of Science - Interdisciplinary Studies
Northern Arizona University
Flagstaff, AZ08.2018
Skills
- Business development expertise
- Operations Management
- Member relationships
- Goal-oriented
- Complex problem solving
- Strategic planning
- Fiscal budgeting
- Professional relationship development
- Recruitment and talent development
- Planning and Implementation
Accomplishments
- Grand Opened three Best Buy store locations and one Navy Federal Credit Union branch location.
- Awarded two company trips that are presented to the top ten percent of leaders at Best Buy.
- Graduated Summa Cum Laude from Northern Arizona University.
Timeline
Mortgage Loan Officer II
Navy Federal Credit Union
09.2022 - Current
Branch Manager
Navy Federal Credit Union
08.2016 - 09.2022
Assistant Branch Manager
Navy Federal Credit Union
05.2016 - 08.2016
Branch Manager
Navy Federal Credit Union
11.2015 - 05.2016
Assistant Branch Manager
Navy Federal Credit Union
05.2014 - 12.2015
Best Buy Mobile Manager
Best Buy
11.2011 - 12.2013
Assistant Store Manager
Best Buy
02.2003 - 11.2011
MBA - Management
University of Arizona
Bachelor of Science - Interdisciplinary Studies
Northern Arizona University
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