Christine Melgar
Chandler,AZ
Summary
Bilingual Healthcare Professional who excels in leadership and strategic planning skills in optimizing healthcare delivery and fostering collaborative team environments particularly in optimizing hospital administrative operations and improving patient outcomes.
Overview
19
19
years of professional experience
Work History
Hospital Administrator
Banner Baywood Medical Center
01.2024 - Current
- Expedited emergency department admissions by efficiently gathering essential information from incoming patients under high-pressure situations.
- Aided in reducing duplicate records within the hospital''s electronic health record system by conducting regular audits of entered data.
- Demonstrated strong problem-solving abilities by addressing complex registration-related issues or discrepancies and resolving them promptly.
- Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
- Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
- Assisted in meeting compliance requirements by consistently adhering to medical documentation standards and procedures.
- Increased efficiency in the admissions process by collaborating with multidisciplinary teams such as nursing, billing, and medical records staff.
- Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
Emergency Room Registrar
Tempe St. Luke's Hospital
01.2020 - 05.2024
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
- Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
- Ensured accuracy of diagnostic test orders by diligently reviewing physician requests before entering into the system.
- Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
Patient Care Coordinator
Southeast Valley Gastroenterology Consultants
09.2019 - 12.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Trauma Registrar
Chandler Regional Medical Center
04.2014 - 10.2019
- Fostered a culture of continuous learning and growth within the department by actively participating in educational opportunities and sharing acquired knowledge with team members.
- Streamlined the data entry process for faster and more accurate documentation of patient information.
- Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.
- Improved patient outcomes by accurately collecting and analyzing trauma data for quality improvement initiatives.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Participated in ongoing professional development opportunities related to trauma registries, ensuring up-to-date knowledge on industry standards and best practices.
- Assisted in the development of hospital-wide trauma protocols, resulting in a more cohesive approach to patient care.
Mortgage Underwriter
Chase Bank
01.2006 - 09.2013
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Supported the loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
- Maintained open lines of communication with internal stakeholders such as processors, closers, and sales representatives to ensure a seamless mortgage underwriting process.
- Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
Education
Associate of Science - Criminal Justice
Maricopa Community Colleges, Mesa Community College
Mesa, AZ09.2020
Skills
- Health information systems
- Patient safety
- Staff training and development
- Healthcare management
- Operations management
- Financial acumen
- Human resources management
Languages
Spanish
Native or Bilingual
Timeline
Hospital Administrator
Banner Baywood Medical Center
01.2024 - Current
Emergency Room Registrar
Tempe St. Luke's Hospital
01.2020 - 05.2024
Patient Care Coordinator
Southeast Valley Gastroenterology Consultants
09.2019 - 12.2019
Trauma Registrar
Chandler Regional Medical Center
04.2014 - 10.2019
Mortgage Underwriter
Chase Bank
01.2006 - 09.2013
Associate of Science - Criminal Justice
Maricopa Community Colleges, Mesa Community College
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