Christopher Armenta
Casa grande
Summary
Dynamic Service Coordinator with a proven track record at Discount Tire, excelling in client advocacy and accurate recordkeeping. Adept at resolving customer issues and enhancing satisfaction, I effectively managed high volumes of requests while leading teams to improve service delivery. Committed to driving results and fostering loyalty through exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Discount Tire
10.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Home Depot
11.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Online Grocery Associate
Walmart
06.2019 - 08.2019
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Education
Associate Of Arts And Sciences - Sustainability Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
Timeline
Service Coordinator
Discount Tire
10.2024 - Current
Cashier
Home Depot
11.2023 - 07.2024
Online Grocery Associate
Walmart
06.2019 - 08.2019
Associate Of Arts And Sciences - Sustainability Studies
Maricopa Community Colleges, Mesa Community College
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