Christopher Cleveland
Tucson,AZ
Summary
Results-oriented pharmacy technician with a solid track record in retail pharmacy operations. Demonstrated ability in managing prescriptions, maintaining inventory, and enhancing customer satisfaction. Experienced in training staff and conducting performance assessments.
Overview
16
16
years of professional experience
Work History
RX Operations Manager
Walgreens
01.2013 - Current
- Directed daily operations of pharmacy, encompassing data entry, prescription fulfillment, and inventory oversight.
- Facilitated customer service interactions and insurance troubleshooting to ensure client satisfaction.
- Administered COVID testing and vaccinations effectively to meet community health needs.
- Handled employee scheduling and management to optimize pharmacy workflow.
- Set up several COVID testing sites with Abbott Id Now machines across Tucson and San Tan Valley.
- Earned Pharmacy Technician certification along with CPR training for improved emergency response.
- Certified to administer immunizations, expanding pharmacy capabilities.
- Received multiple Employee of the Month awards; advanced from Senior Technician to RX Operations Manager.
Manager
Circle K
01.2010 - 01.2013
- Oversaw daily operations of retail location to ensure efficiency and sales growth.
- Conducted interviews and training for new employees to build a skilled workforce.
- Collaborated with team to achieve company goals and enhance performance metrics.
- Established and maintained business relationships with local vendors for optimal inventory.
- Managed monthly P&L reports to maximize store profitability.
- Executed targeted marketing plans while prioritizing customer service and store image.
- Completed management training program, enhancing leadership skills.
- Achieved first place in sales contest for new product and second place for existing product.
Education
GED -
Pima community college
Skills
- Problem-solving and decision-making
- Team leadership and staff management
- Customer service and relationship management
- Operational efficiency and workflow optimization
- Staff training and development
- Inventory control and management
- Performance monitoring and management
- Regulatory compliance and adherence
- Goal setting and performance improvement
Timeline
RX Operations Manager
Walgreens
01.2013 - Current
Manager
Circle K
01.2010 - 01.2013
GED -
Pima community college