Christopher coan
Surprise
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and retail sales. Proven ability to train staff and develop store policies, enhancing operational efficiency. Skilled in technical troubleshooting and conflict resolution, consistently ensuring customer satisfaction and loyalty through personalized service and product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital shopper
Walmart
Surprise
03.2024 - 11.2025
- Guided store policy development with valuable idea contributions
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
- Secured and stored items until customer pickup.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Educated numerous associates about job duties and organizational policies
- Trained new staff on store policies and customer engagement techniques.
- Resolved customer complaints with professionalism and empathy.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Bagged or packaged purchases and wrapped gifts.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Overnight Stocker
Walmart
Surprise
09.2023 - 03.2024
- Stocked product overnight on a fast and consistent basis
- Stocked shelves with products to maintain organized displays throughout the store.
- Operated pallet jacks to move merchandise efficiently.
- Inspected inventory for quality and ensured proper rotation of perishable items.
- Maintained a clean and safe work environment following safety protocols.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Responded quickly to emergency situations during night shifts.
Repair Technician
Surprise retro repair
Surprise
02.2019 - 09.2022
- Repaired and restored vintage electronics to modern electronics and computers and phones
- Diagnosed and repaired a variety of electronic devices and appliances.
- Utilized specialized tools to troubleshoot complex technical issues.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Education
High school diploma -
Valley Vista High School
Surprise, AZ05.2018
Skills
- Restaurant operations
- Cash handling and cashiering
- Retail sales expertise
- Microsoft Word proficiency
- Food safety compliance
- Operating systems knowledge
- Cleaning and sanitation skills
- Transaction processing
- Food handling practices
- Quality management principles
- POS system operation
- Computer literacy
- Software troubleshooting techniques
- Customer service excellence
- Food service delivery
- Mobile device management
- Time management skills
- Food preparation techniques
- Policy development strategies
- Staff training and development
- Quality assurance processes
- Technical troubleshooting abilities
- Problem-solving skills
- Effective communication abilities
- Conflict resolution strategies
- Ability to lift 50 pounds
- Delivery organization skills
- Order accuracy verification
- Product knowledge and awareness
- Flexible scheduling availability
- Professional demeanor
- Creative thinking skills
- Order fulfillment processes
- Purchase recommendation expertise
Certification
Food Handler Certification, 06/01/23, 06/01/26
References
References available upon request.
Timeline
Digital shopper
Walmart
03.2024 - 11.2025
Overnight Stocker
Walmart
09.2023 - 03.2024
Repair Technician
Surprise retro repair
02.2019 - 09.2022
High school diploma -
Valley Vista High School