Christopher Damiano
Tucson
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
8
8
years of professional experience
Work History
Supervisor
Mr.Janitor
2302 Forbes Blvd, Tucson, AZ 85745
07.2024 - 03.2025
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed strategies to improve team performance and productivity.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Streamlined workflow processes, reducing project completion times.
Lead Technician Carpet Cleaning
Steamy Concepts
5575 S Houghton Rd, Tucson, AZ 85747
07.2021 - 11.2023
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Documented processes for future reference by team members.
- Coordinated with vendors to ensure timely delivery of products or services.
- Complying with all local laws pertaining to residential cleaning operations.
- Inspected residential buildings for signs of damage or wear-and-tear as part of routine maintenance schedule.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
- Followed up with customers after installations or repairs were completed.
- Assisted customers with billing issues, including payment plans and account balance questions.
- Explained the company's policies and procedures to customers as needed.
- Verified customer eligibility for promotional offers or discounts.
Quality Insurance Inspector
Fibercare cleaning services
06.2017 - 05.2021
- Investigated customer complaints related to product quality or performance issues.
- Collaborated with other departments within the organization, including engineering, manufacturing, sales, in order to resolve any issues related to product quality.
- Monitored production operations to identify potential problems with quality assurance.
- Trained new employees in the use of inspection equipment and techniques.
- Assisted with developing policies and procedures related to quality assurance standards.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Investigated customer complaints regarding product quality issues.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
- Developed standard operating procedures for quality control processes.
- Reported repeat issues to supervisors and diagnosed source.
- Designed and followed detailed inspection schedules.
- Recognized by management for providing exceptional customer service.
Education
GED -
Adobe Mountain School
Phoenix, AZSkills
- Employee training
- Team building
- Customer service
- Project management
- Workflow coordination
- Performance evaluation
- Inventory management
- Process improvement
- Time management
- Communication skills
- Leadership skills
- Problem solving
- Complex Problem-solving
- Budget management
- Change management
- Business development
- Staff development
- Data analytics
- Processes and procedures
- Inventory oversight
- Employee motivation
- Staff education
- Business administration
- Relationship building
- Coaching and mentoring
- Attention to detail
- Staff management
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Supervisor
Mr.Janitor
07.2024 - 03.2025
Lead Technician Carpet Cleaning
Steamy Concepts
07.2021 - 11.2023
Quality Insurance Inspector
Fibercare cleaning services
06.2017 - 05.2021
GED -
Adobe Mountain School