Christopher Frye
Surprise
Summary
Security-driven IT professional holding active CySA+ and Security+ certifications, completing a B.S. in Cybersecurity. Offers hands-on enterprise help desk experience specializing in identity troubleshooting, authentication support, and endpoint security management. Proven track record of securely triaging access issues and managing incident documentation within strict compliance frameworks. Eager to leverage technical foundations in threat analysis and identity principles to excel as an IAM Analyst or Associate IAM Engineer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Representative
FCG, Inc.
Peoria, AZ
12.2025 - Current
- Troubleshoot front-line authentication issues, Safely 100+ user account locks, password resets, and MFA sync errors monthly.
- Triage complex access and permission requests, verifying user information before escalating tickets to specialized engineering teams.
- Document and track identity-related technical incidents using ConnectWise maintaining 100% accurate audit and resolution trail.
- Investigate application and single sign-on (SSO) login failures to determine if the issue is a local device fault or an identity system error.
Tech Support Specialist
LincareAAC
Surprise, AZ
11.2024 - 12.2025
- Enrolled, configured, and deployed 200+ corporate devices monthly using Microsoft Intune, ensuring strict application and endpoint security policies were met before shipping.
- Resolved 100+ hardware, software, and account connectivity issues monthly for a distributed enterprise user base.
- Assisted remote users with initial device setup, verifying application access and secure account configurations upon deployment.
Education
Bachelors In Cybersecurity - Cybersecurity
William Woods University
Fulton, MO01-2027
Skills
- Active Directory
- LDAP
- SSO
- MFA
- Microsoft Intune
- Microsoft 365
- ConnectWise
- PowerShell
- User Account Administration
- Access Control
- Windows Administration
- Multi-factor authentication
- Mobile device management
- Single Sign-on solutions
- Tech support
Certification
- CompTIA CySA+ (2026)
- CompTIA Security+ (2025)
Timeline
Help Desk Representative
FCG, Inc.
12.2025 - Current
Tech Support Specialist
LincareAAC
11.2024 - 12.2025
Bachelors In Cybersecurity - Cybersecurity
William Woods University