Summary
Overview
Work History
Education
Skills
Leadership Experience
Position Sought
Communication Skills
Timeline
Generic

CHRISTOPHER GRANADO

Phoenix,AZ

Summary

I am seeking a technical support position to represent a growing IT based company to utilize my interpersonal communication skills as well as enhance my technical knowledge.

Overview

19
19
years of professional experience

Work History

Deployment Technician

Hewlett Packard HPI Federal
09.2023 - 02.2025
  • Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle in multiple states in the west region.
  • Optimized system performance by conducting thorough pre-deployment testing and validation.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations on emerging technologies for deployment projects.

Systems Engineer

AVNET
06.2021 - 12.2021
  • Build end document, test various computers, and create a build instruction to be followed by production facility
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Field Technician

FIELD ADVANTAGE
01.2016 - 09.2019
  • Dispatched to various valley locations to install, troubleshoot, maintain, or replace various networking point of sales equipment including firewall and networking equipment

System Administrator/Help Desk

DOMAIN SOLUTIONS, LLC
01.2013 - 09.2015
  • Performed installation and configuration of all networking equipment, Windows PC, VoIP, security cameras, printers
  • Performed daily maintenance and maintained and responded to any and all network or PC issues

Product Technician

ARROW ELECTRONICS
10.2011 - 11.2012
  • Responsible for building, testing, and troubleshooting desktops
  • Setting up RAID, as well as installation of Windows XP, Windows 10
  • Hat Enterprise Linus and Linux based OS and ensuring each unit
  • Linux and other Linux based OS, and ensuring quality installation

Level 2 Technical Support Representative

2WIRE INC.
02.2006 - 05.2011
  • Troubleshooting network connectivity and physical equipment for inbound customers
  • Instructed in a classroom environment training level 1 technicians

Education

Ft. Sam Houston Healthcare Specialist/Combat Medic Course

U.S. Army

AAS - Linux Networking Administration

Estrella Mountain Community College
Avondale, AZ
03.2025

Skills

  • Remote support
  • Software installation
  • Network configuration
  • Wireless networking

Leadership Experience

References upon request.

Position Sought

I am seeking a technical support position to represent a growing IT based company to utilize my interpersonal communication skills as well as enhance my technical knowledge.

Communication Skills

I have presented training to various level technicians both in the public sector and in the Army.

Timeline

Deployment Technician

Hewlett Packard HPI Federal
09.2023 - 02.2025

Systems Engineer

AVNET
06.2021 - 12.2021

Field Technician

FIELD ADVANTAGE
01.2016 - 09.2019

System Administrator/Help Desk

DOMAIN SOLUTIONS, LLC
01.2013 - 09.2015

Product Technician

ARROW ELECTRONICS
10.2011 - 11.2012

Level 2 Technical Support Representative

2WIRE INC.
02.2006 - 05.2011

Ft. Sam Houston Healthcare Specialist/Combat Medic Course

U.S. Army

AAS - Linux Networking Administration

Estrella Mountain Community College

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CHRISTOPHER GRANADO