Christopher Hentz
Glendale
Summary
Dynamic operations leader with extensive experience at Crosswinds Heating & Air Conditioning, excelling in customer relations and team management. Proven track record in enhancing client satisfaction through strategic process optimization and exceptional service delivery. Skilled in HVACR diagnostics and business development, fostering strong client relationships that drive repeat business.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner /Director of Operations
Crosswinds Heating & Air Conditioning
07.2011 - Current
- Managed day-to-day business operations. setup callsand then go run them
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals with maintenance agreements
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintenance , service , install on all applications of HVACR over seen and performed by me
- water source heatpumps , light chiller , boilers , 1 to 50 ton hvac service and install, All restaurants equipment including walkins, reachins , glycol and ice machines all brands and sizes
- run all office work and payroll through microsoft , jobber , and quickbooks . strong computer skills
- design and re prints for all aspect HVAC , flow duct work , and understand the use of magnahelics and other assorted tools for this trade
- wine cellars , semi hermetic and screw compressors
- install new construction equipment , retro fits ,roof top, and spit systems . all brands , duct work modifications , custom plenums and mixing boxes
- technical service background is huge and extensive with all kinds of equipment in the past 23 yrs . strong with all trade diagnostic tools and math to perform each job with accuracy and effiency
Service Manager
Salt River Solar and Wind
05.2008 - 06.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals. training every day infeild , inoffice , over the phone
- team building and assuring all are happy and well trained
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Technician
Sun State Refrigeration
09.2003 - 05.2008
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
Service Technician
Hobiaca Services
02.2001 - 09.2003
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- apprenticeship program/ ride with sr tech for one yr while going to school
Education
Certifications For All Aspects Hvac - HVACR
AZ Heat Pump Council
Phoenix, AZ07-2002
Trade School - HVACR
International Service Leadership Program
Sun City, AZ03-2001
HVACR Votech School Within High School
Port Jervis High School
Port Jervis, NY09-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Client service
- Project management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Bidding processes
- Contract management
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Talent development
- Partnership development
- Labor relations
- Quality management systems
- Sales strategy development
- Crisis management
- Competitive analysis
- Process optimization
- Strategic project planning
- Brand strategy planning
- Sales oversight
- Hiring and staffing
- Design coordination
- Client engagement optimization
- Contract negotiation expertise
- Marketing tactics
- Growth strategy implementation
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Team leadership
- Effective leader
- Business leadership
- Desktops, laptops, and mobile devices
- Performance improvement
- Employee motivation
Certification
EPA CERTIFIED ( universal)
license holder for the state of Az
Az heatpump council
Timeline
Owner /Director of Operations
Crosswinds Heating & Air Conditioning
07.2011 - Current
Service Manager
Salt River Solar and Wind
05.2008 - 06.2011
Service Technician
Sun State Refrigeration
09.2003 - 05.2008
Service Technician
Hobiaca Services
02.2001 - 09.2003
Certifications For All Aspects Hvac - HVACR
AZ Heat Pump Council
Trade School - HVACR
International Service Leadership Program
HVACR Votech School Within High School
Port Jervis High School
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