Christopher Hook
Tucson,AZ
Summary
Dynamic sports photographer with a proven track record at HookPhotos.
Overview
2026
2026
years of professional experience
Work History
Sports Photographer
HookPhotos
05.2012 - Current
- Captured high-quality sports images by utilizing advanced photography techniques and equipment.
- Strengthened brand reputation through positive word-of-mouth referrals from satisfied customers.
- Clients include UofA Athletics, ICON Sportswire, Maxpreps, the Tucson Roadrunners, the Pac-12, University of Oklahoma Athletics, USC Athletics, University of Oregon Athletics, Harvard Athletics, University of Illinois Athletics and more.
- Provided edited and captioned photos in a timely and proficient manor.
Customer Service and Support Representative
Supporting Strategies
07.2022 - 10.2024
- Served as the primary point of contact for internal and external inquiries, providing exceptional customer service and support.
- Supported each office of Supporting Strategies in a multitude of ways from assisting with onboarding new clients (creating accounts, sending email communication, etc.), assisting in day-to-day issues with accounting software (QuickBooks Online/Desktop, Hubdoc, Bill.com, etc.), assisting with laptop problems and Office 365 issues.
Customer Service and Support Representative
Intuit
2004 - 2022
- Provided end user and internal customer service and support for QuickBooks Desktop and Online products
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Coached employees through day-to-day work and complex problems.
- Coordinated software testing efforts alongside developers during beta releases.
Education
Bachelor of Arts - Computer Science
North Park University
Chicago, ILSkills
- Proficient in use of Photoshop and Photo Mechanic
- Advanced lighting techniques
- Microsoft suite proficient
- Self-motivation and discipline
- Quick decision making
- Strong attention to detail
- Team collaboration
Timeline
Customer Service and Support Representative
Supporting Strategies
07.2022 - 10.2024
Sports Photographer
HookPhotos
05.2012 - Current
Customer Service and Support Representative
Intuit
2004 - 2022
Bachelor of Arts - Computer Science
North Park University