Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Hook

Tucson,AZ

Summary

Dynamic sports photographer with a proven track record at HookPhotos.

Overview

2026
2026
years of professional experience

Work History

Sports Photographer

HookPhotos
05.2012 - Current
  • Captured high-quality sports images by utilizing advanced photography techniques and equipment.
  • Strengthened brand reputation through positive word-of-mouth referrals from satisfied customers.
  • Clients include UofA Athletics, ICON Sportswire, Maxpreps, the Tucson Roadrunners, the Pac-12, University of Oklahoma Athletics, USC Athletics, University of Oregon Athletics, Harvard Athletics, University of Illinois Athletics and more.
  • Provided edited and captioned photos in a timely and proficient manor.

Customer Service and Support Representative

Supporting Strategies
07.2022 - 10.2024
  • Served as the primary point of contact for internal and external inquiries, providing exceptional customer service and support.
  • Supported each office of Supporting Strategies in a multitude of ways from assisting with onboarding new clients (creating accounts, sending email communication, etc.), assisting in day-to-day issues with accounting software (QuickBooks Online/Desktop, Hubdoc, Bill.com, etc.), assisting with laptop problems and Office 365 issues.

Customer Service and Support Representative

Intuit
2004 - 2022
  • Provided end user and internal customer service and support for QuickBooks Desktop and Online products
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Actively participated in team meetings, sharing insights on best practices and potential improvements.
  • Coached employees through day-to-day work and complex problems.
  • Coordinated software testing efforts alongside developers during beta releases.

Education

Bachelor of Arts - Computer Science

North Park University
Chicago, IL

Skills

  • Proficient in use of Photoshop and Photo Mechanic
  • Advanced lighting techniques
  • Microsoft suite proficient
  • Self-motivation and discipline
  • Quick decision making
  • Strong attention to detail
  • Team collaboration

Timeline

Customer Service and Support Representative

Supporting Strategies
07.2022 - 10.2024

Sports Photographer

HookPhotos
05.2012 - Current

Customer Service and Support Representative

Intuit
2004 - 2022

Bachelor of Arts - Computer Science

North Park University

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Christopher Hook