Christopher Johnson
Glendale
Summary
I am a fast learner and hard worker that can quickly become the perfect employee and exceed any
performance metric. Punctual, adaptable, organized, and highly coachable - I work well with everyone
and am therefore an EXCELLENT teammate that can be relied upon for any task in any situation.
I am seeking new career opportunities and experience for the long-term goal of financial stability and
overall sense of purpose and well-being.
Overview
21
21
years of professional experience
Work History
Recruiting Manager
Knight Transportation
02.2022 - 10.2025
- Review driver applications and discuss qualifications and open positions with potential drivers
- Run and review background reports including applicant MVR, Asurint, medical certifications and employment history
- Utilized applicant tracking systems to streamline candidate selection and improve workflow efficiency.
- Coordinate on-boarding requirements with applicants including assistance with all required documentation, booking travel, lodging, and medical appointments as needed, and finalizing employment status through scheduling and payroll
Administrative Assistant
Gatestone & Co. Inc
05.2020 - 05.2021
- Perform clerical tasks such as reviewing customer info and payment inputs for consistency and accuracy
- Complete data entry assignments that include document scanning and shared drive document management
- Review and upload company training documents, FAQ worksheets, and customer letter templates for internal use through company intranet and knowledge base resource
Account Analyst
Advanced Reimbursement Solutions
09.2018 - 02.2020
- Prepare, submit, and manage medical claims on behalf of out of network providers
- Correspond with insurance carriers via phone and email to support medical claim processing.
- Collect and document insurance payments, submit claim appeals, and negotiate settlements when appropriate
- Train new team members on initial file entry, claim appeals, and corrected claim process
Technical Support Agent
Alorica
02.2018 - 06.2018
- Handle inbound calls and provide Level 1 and 2 remote technical support for clients and their personal computers.
- Discuss services and subscriptions available for customers seeking technical assistance.
- Provide security and PC health check. Direct to Level 3 support when required
Vitamin Clerk
Sprouts
04.2017 - 01.2018
- Help customers locate specific product. Maintain tidiness of department and surrounding areas
- Educate customers on the health benefits of supplemental nutrition
Premier Support Specialist
Asurion
08.2015 - 03.2016
- Handle incoming calls to assist customers with technical issues
- Promote brand by installing and educating customers on Asurion mobile app
- Use remote login for additional support. Make follow up calls as necessary to verify successful resolution
Financial Foundations Associate
USAA
05.2014 - 04.2015
- Write and service personal insurance policies for home, auto, and personal property
- Handle billing inquiries and provide payment assistance
- Advise members on insurance needs, address contract disputes, and answer questions
- Establish new member accounts by identifying needs and building value around USAA products and services
Admissions Representative
Corinthian Colleges Inc
11.2013 - 02.2014
- Enroll students for Everest University and Everest College Phoenix
- Handle inbound and outbound calls. Prepare and organize enrollment documentation for new students
Contact Specialist
University of Phoenix
11.2007 - 07.2013
- Contact and qualify potential students for enrollment. Present information on school programs and support systems.
- Participated in numerous company-sponsored volunteer and charity events including Toys for Tots, Climb to Cure Cancer, Pat's Run, and Susan G. Komen's Race for the Cure. Also completed three PF Chang's Rock and Roll Marathons for Team UOPX to raise money for Phoenix Children's Hospital
Team Leader
Lowe’s (Outside Lawn and Garden)
10.2004 - 10.2007
- Maintain knowledge of store policies and prepare weekly sales and inventory reports for store management
- Manage department products, team members, and resources. Assist customers and vendors as needed
Education
Bachelor of Science - Business Communication And Marketing
University of Phoenix
Phoenix, AZ01.2013
Skills
- Strong organizational skills, Customer service expert
- Seasoned in conflict resolution, Leadership experience
- Proficient in Microsoft Office Suite Highly capable in Administrative and clerical tasks
Timeline
Recruiting Manager
Knight Transportation
02.2022 - 10.2025
Administrative Assistant
Gatestone & Co. Inc
05.2020 - 05.2021
Account Analyst
Advanced Reimbursement Solutions
09.2018 - 02.2020
Technical Support Agent
Alorica
02.2018 - 06.2018
Vitamin Clerk
Sprouts
04.2017 - 01.2018
Premier Support Specialist
Asurion
08.2015 - 03.2016
Financial Foundations Associate
USAA
05.2014 - 04.2015
Admissions Representative
Corinthian Colleges Inc
11.2013 - 02.2014
Contact Specialist
University of Phoenix
11.2007 - 07.2013
Team Leader
Lowe’s (Outside Lawn and Garden)
10.2004 - 10.2007
Bachelor of Science - Business Communication And Marketing
University of Phoenix