Christopher Kehoe
Gilbert
Summary
Professional hospitality leader with extensive experience managing luxury resorts. Proven ability to enhance guest satisfaction, optimize operations, and drive revenue growth. Strong focus on team collaboration, adaptability, and achieving outstanding results. Skilled in staff training, budget management, and creating memorable guest experiences. Highly reliable, flexible, and results-driven.
Overview
21
21
years of professional experience
Work History
Resort Manager
Gila River Resorts and Casinos
04.2016 - 09.2025
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Developed and implemented staff training programs to enhance operational efficiency and guest satisfaction.
- Managed budgeting processes, optimizing resource allocation for improved financial performance.
- Coordinated marketing initiatives, increasing resort visibility and attracting diverse clientele.
Front Desk Manager
Gila River Resorts and Casinos
07.2013 - 04.2016
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Implemented customer service protocols, improving guest satisfaction ratings.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Managed scheduling of front desk personnel, optimizing staffing levels during peak hours.
- Developed training materials for new hires, standardizing operational procedures across shifts.
Front Desk Shift Supervisor
Gila River Resorts and Casinos
09.2009 - 07.2013
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff on customer engagement and hotel policies.
- Managed scheduling for Front Desk, Bell Desk, and Concierge to optimize workforce efficiency during peak hours.
- Resolved guest complaints promptly, enhancing overall experience and loyalty.
Front Desk Supervisor/Front Desk Agent
Arizona Grand Resort
06.2004 - 09.2009
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and customer interaction techniques.
Education
Highland High School -
Highland High School
05.2003
Bachelor of Science - Hotel & Restaurant Management
Northern Arizona University
09.2025
Skills
- Guest satisfaction
- Financial reports
- Maintenance
- Property maintenance
- Expense management
- Revenue optimization
- Operational efficiency
Summary of Qualifications
- 1. Communicate effectively with team members and external guests.
- 2. Well rounded, flexible team player, and has the ability to learn quickly.
- 3. Skilled in applying a logical, common-sense approach to seeking practical solutions.
- 4. Well organized, inquisitive problem solver who enjoys challenges.
- 5. Willing to assume responsibility, is self motivated, and posses a high degree of professional integrity.
Timeline
Resort Manager
Gila River Resorts and Casinos
04.2016 - 09.2025
Front Desk Manager
Gila River Resorts and Casinos
07.2013 - 04.2016
Front Desk Shift Supervisor
Gila River Resorts and Casinos
09.2009 - 07.2013
Front Desk Supervisor/Front Desk Agent
Arizona Grand Resort
06.2004 - 09.2009
Highland High School -
Highland High School
Bachelor of Science - Hotel & Restaurant Management
Northern Arizona University