Christopher Phillips
Phoenix
Summary
Dynamic culinary service professional with proven upselling strategies, complaint resolution, and team leadership skills. Committed to enhancing guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Culinary Service Professional and Server Trainer
The Capital Grille
Scottsdale, AZ
12.2013 - Current
- Delivered exceptional guest service through attentive communication and product knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Trained new team members on service protocols and menu offerings.
- Implemented upselling techniques, successfully increasing sales of menu items through product knowledge and engagement.
- Oversaw daily operations, ensuring compliance with health regulations and restaurant policies for optimal safety standards.
- Developed strategies for improving service efficiency, contributing to a seamless operation during peak hours.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Evaluated staff performance and provided coaching to address inefficiencies.
Culinary Service Professional
Red Lobster Restaurant
Gilbert, AZ
06.2009 - 12.2013
- Provided exceptional customer service, enhancing guest satisfaction and dining experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Managed inventory levels, ensuring availability of fresh ingredients and supplies.
- Monitored dining area for cleanliness and organization, ensuring a welcoming atmosphere.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
- Streamlined service processes, resulting in improved efficiency and productivity.
Education
High School Diploma -
Joplin High School
Joplin06.1996
Skills
- Upselling strategies
- Complaint resolution
- Industry expertise
- Supply management
- Analytical thinking
- Project planning
- Teamwork
- Team leadership
- Self motivation
Languages
English
Native or Bilingual
Awards Given by Employers
Each year The Capital Grille Gives out awards for different achievements and in 2019 I received the award of The Most Preferred Server by the guests of the Scottsdale, AZ location according to online reviews.
In the first Quarter of 2026 I received the award of Employee of the Quarter which was given by the management staff according to their own supervision of the staff at the Scottsdale, AZ location
Timeline
Culinary Service Professional and Server Trainer
The Capital Grille
12.2013 - Current
Culinary Service Professional
Red Lobster Restaurant
06.2009 - 12.2013
High School Diploma -
Joplin High School