Christopher Pierre-Louis
Surprise
Summary
Customer-focused professional with over 8 years of experience in supporting CRM and customer service systems in regulated environments. Skilled in problem analysis, clear communication of solutions, and workflow improvement for high-volume operations. U.S. Navy veteran preparing for Arizona Property and Casualty license to assist clients in understanding coverage options and addressing insurance needs.
Overview
14
14
years of professional experience
Work History
Interaction Design Associate Manager / UX/UI Developer
Accenture Federal Service
Surprise
01.2025 - Current
- Developed user-focused system improvements that streamlined workflows and improved usability for teams handling customer inquiries and case resolutions.
- Partnered with consumer disputes teams to enhance CRM systems for managing high-volume customer cases, aligning solutions with evolving client and regulatory requirements.
- Investigated and resolved system issues through testing and debugging, helping ensure accurate processing and reliable customer-facing operations.
- Collaborated with cross-functional stakeholders to gather requirements and facilitate adoption of modernized tools across business teams.
- Continued role following Accenture Federal Services’ acquisition of Cognosante, demonstrating adaptability during organizational transition.
UI/UX Developer
Cognosante, LLC
Surprise
03.2020 - 12.2024
- Developed user-focused enhancements that streamlined case processing and improved data accuracy.
- Collaborated in Agile teams to deliver system improvements supporting high-volume service operation
- Supported CRM-based case management tools, enhancing workflow efficiency and simplifying customer record navigation.
- Implemented validation and error-handling processes to reduce system and data entry issues.
- Automated deployment workflows, improving consistency and reducing manual processing errors.
- Contributed to Healthcare.gov enrollment systems, facilitating resolution of consumer tax form cases.
Full-Stack Developer Instructor
Trilogy San Diego State University
San Diego
03.2018 - 03.2020
- Led instructor-guided sessions for 30–40 students, simplifying complex technical concepts into clear, practical instruction.
- Coached students using hands-on techniques and structured learning to enhance engagement and comprehension.
- Guided students in problem solving and application development, fostering collaboration and peer support.
Common Maritime Database Manager
United States Navy
Sasebo
03.2012 - 12.2018
- Trained and supervised personnel to enhance team readiness and operational performance in high-responsibility environments.
- Managed secure systems for 250+ users across multiple networks, resolving technical issues and supporting user needs.
- Delivered operational recommendations under pressure, ensuring zero navigation incidents during deployment.
Education
Bachelor of Science - Software Engineering
Western Governors University
12-2025
Global Command & Control Systems Maritime -
Point Loma Naval Base
California02-2013
Search and Rescue School -
Point Loma Naval Base
California06-2012
Naval Bootcamp -
03-2012
P&C Licensing - Property & Casualty
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OnlineSkills
- CRM & Case Management Systems
- Microsft Word
- Database Management
- Microsoft Excel
- Data Entry Accuracy
- Problem Solving
- Team Collaboration
- Customer Service
- Time Management
- Process Improvement
- Web-Based Applications
Personal Information
Hobbies: Volunteering, Snowboarding, Reading, Learning, Swimming, Grilling, Camping
- http://www.linkedin.com/in/cpierrelouis
Timeline
Interaction Design Associate Manager / UX/UI Developer
Accenture Federal Service
01.2025 - Current
UI/UX Developer
Cognosante, LLC
03.2020 - 12.2024
Full-Stack Developer Instructor
Trilogy San Diego State University
03.2018 - 03.2020
Common Maritime Database Manager
United States Navy
03.2012 - 12.2018
Bachelor of Science - Software Engineering
Western Governors University
Global Command & Control Systems Maritime -
Point Loma Naval Base
Search and Rescue School -
Point Loma Naval Base
Naval Bootcamp -
P&C Licensing - Property & Casualty
AD Banker