Christopher Pineda
Maricopa
Summary
Having over 5 years of experience in customer service I am driven and looking forward to continuing my career with the bank. Being able to listen and apply my knowledge to customer concerns has always been my main focus. Making sure I am always doing the right thing for the client while working with the best people has always brought satisfaction opening up a great working environment for others.
Overview
6
6
years of professional experience
Work History
Fraud Client Servicing Rep.
Bank of America
09.2023 - Current
- Handled client issues and requests always ensuring them their safety was number one priority.
- Maintained accurate information regarding client records.
- Adhered to Industry regulations and client controls.
- Showed ability to adapt to constant changes made with systems and procedures.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Team's IKNOW champion. Creating and enthusiastically presenting new updates and safety procedures made by the bank to fellow peers.
Barista
Starbucks
09.2022 - 10.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, Merchandise.
- Listened Carefully to customer requests while creating personalized delicious beverages improving sales.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Controlled line and crowd with quick, efficient service.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
Host
Carrabba’s
06.2019 - 06.2022
- Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Business
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Arizona Agribusiness & Equine Center Inc. - Red Mountain
Mesa, AZ05.2020
Skills
Fraud Management
Customer and Client Focus
Critical Thinking
Problem Solving
De-escalating situations
Data Collections and Entry
Coaching, Mentoring
Collaboration
Handles Constructive Criticism Well
Oral Communications
Adaptability
Contact
Chandler, AZ 85224
Languages
Spanish
Native or Bilingual
Timeline
Fraud Client Servicing Rep.
Bank of America
09.2023 - Current
Barista
Starbucks
09.2022 - 10.2023
Host
Carrabba’s
06.2019 - 06.2022
High School Diploma -
Arizona Agribusiness & Equine Center Inc. - Red Mountain
Bachelor of Arts - Business
Arizona State University
Similar Profiles
Andrew LabanceAndrew Labance
Financial Analyst at NATIONS BANK/ BANK OF AMERICAFinancial Analyst at NATIONS BANK/ BANK OF AMERICA
Andre S. ElphicAndre S. Elphic
Financial Center Assistant Manager at Bank of AmericaFinancial Center Assistant Manager at Bank of America
Jermaine RiddleJermaine Riddle
Fraud Specialist at Bank of AmericaFraud Specialist at Bank of America
Patrick FarrisPatrick Farris
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Benjamin DiazBenjamin Diaz
Senior Account Resolution Specialist at Wells FargoSenior Account Resolution Specialist at Wells Fargo