Christopher Power
Scottsdale
Summary
Analytical and strategic Operational Analyst with proven track record in enhancing productivity and efficiency. Skilled in data analysis, process optimization, and project management within HR organizational development. Proficient in Microsoft 365, Oracle HCM, UKG, PeopleSoft, Paycom, ADP, and various HRIS/Payroll systems. Strong communication and problem-solving abilities support effective decision-making and operational success.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Operational Analyst, Sr.
Workpartners
05.2024 - Current
- Compiled executive summaries and presented findings to over 30 clients annually. Identified key issues impacting client satisfaction by analyzing data and proposing strategic solutions.
- Managed special projects with comprehensive planning and execution as directed by leadership and enhanced team performance through continuous process improvements and efficiency initiatives.
Senior Project Analyst
Workpartners
07.2023 - 05.2024
- Collaborated with cross-functional teams to drive project timelines and milestones.
- Developed comprehensive reports detailing project progress and challenges.
- Implemented process improvements to enhance workflow efficiency across teams and led project planning sessions to align team goals and deliverables.
Human Resources Consultant I and II
Atrium Health Wake Forest Baptist
Winston-Salem
10.2021 - 07.2023
- Administered all aspects of leave of absences, including eligibility and tracking time while providing guidance to leadership on compliance with FMLA and ADA regulations.
- Collaborated with HR divisions to recommend best practices for leave management. Revised LOA processes and developed updated policies to enhance clarity.
- Developed HR policies to align with organizational goals and compliance standards and facilitated employee training sessions on workplace policies and performance management.
Human Resources Support Specialist
Atrium Health Wake Forest Baptist
Greensboro/Winston-Salem
10.2019 - 10.2021
- Created Leave of Absence processes for HR Support Center. Provides guidance and resolution on behalf of the LOA team for escalated Tier 2 inquiries sent to the LOA ServiceNow inbox, and creates LOA cases with appropriate documentation.
- Assists in determining and resolving LOA pay discrepancies in our UKG (Kronos) system.
- Team Lead for HR Support Center during implementation of new HCM system (ORACLE), individually resolved over 1,000 employee inquiries within the first month of system implementation, provided guidance and verbiage for resolution of escalated issues.
- Provides Tier 1 and 2 assistance (benefits, compensation, employee relations, HRIS, LOA, and payroll) for HR inquiries by phone, chat, HR web portal (ServiceNow), and email to ensure courteous resolution by adhering to service level and quality standards.
- Maintained knowledge of organization policies and procedures. Escalated inquiries to Tier 3 as needed to ensure prompt resolution.
Shift Manager
The Porch Kitchen and Cantina
Greensboro/Winston-Salem
08.2018 - 11.2019
- Managed 8+ employees during an 8-hour shift; Provided employee guidance, leadership and disciplinary action; efficiently managed labor costs; maintained appropriate FOH inventory; de-escalated all customer related issues; Managed cash/credit card transactions.
Back Office/Policy Operations Representative
National General Insurance
08.2017 - 08.2018
- Effectively processed over 250 state and federal commercial vehicle filings on a daily basis, assuring insurance guidelines were met by government agencies, while reducing the occurrence of common fines.
- Diligently added/corrected 150+ mortgage designees for 14+ companies and their policy holders in a fast paced, detailed manner.
Front Desk Supervisor
Residence Inn by Marriott
Charleston
01.2017 - 06.2017
- Greeted 70+ guests daily, assisting with their needs, resolving issues/ complaints, and ensuring 100% guest contentment.
- Recruited, screened applicants, assisted with training front desk employees, and supervised 7+ employees.
- Booked group reservations, oversight of 100 + rooms/guests a day, efficiently managed hotel vacancies, housekeeping, and day-to-day needs of guests and hotel.
Outside Operations
Colleton River Club
Bluffton
01.2016 - 11.2016
- Built and continued professional customer relationships with 400+ members and their guests.
- Managed 2 practice facilities, 150+ golf carts, 100+ members’ club storage, and all other outside areas of the golf club.
- Oversaw training and mentoring of 6+ new employees, ensuring their understanding of club principles.
Education
Master of Science - Human Resources Development
Villanova University
01.2022
Associate of Science - Golf Course Management
Keiser University
01.2015
Bachelor of Science - Business Administration and Management, General
West Virginia University
01.2014
Skills
- Training and development
- Project management
- Data analysis and reporting
- Executive reporting
- Strategic planning and thinking
- Process improvement
- Problem solving
- Recruitment and staffing
- Microsoft Office proficiency
- Leave management systems administration
- HR analytics and reporting
- Project coordination
- Employee relations management
- HRIS administration
- Client relationship management
- Employee training programs
- Business analysis
- Human resource management strategies
- Organizational skills
Certification
- SHRM - Certified Professional (SHRM-CP)
- Certified Leave Management Specialist (CLMS)
Accomplishments
“Employee of the Quarter” (Marriott)
Affiliations
First Tee (Volunteer)
References
References available upon request.
Timeline
Operational Analyst, Sr.
Workpartners
05.2024 - Current
Senior Project Analyst
Workpartners
07.2023 - 05.2024
Human Resources Consultant I and II
Atrium Health Wake Forest Baptist
10.2021 - 07.2023
Human Resources Support Specialist
Atrium Health Wake Forest Baptist
10.2019 - 10.2021
Shift Manager
The Porch Kitchen and Cantina
08.2018 - 11.2019
Back Office/Policy Operations Representative
National General Insurance
08.2017 - 08.2018
Front Desk Supervisor
Residence Inn by Marriott
01.2017 - 06.2017
Outside Operations
Colleton River Club
01.2016 - 11.2016
Master of Science - Human Resources Development
Villanova University
Associate of Science - Golf Course Management
Keiser University
Bachelor of Science - Business Administration and Management, General
West Virginia University