Christopher Rippey
Surprise
Summary
Highly motivated service manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Service Department Manager
Berkshire Hathaway Automotive (Peoria Nissan/Infiniti of Peoria)
10.2010 - Current
- Monitored team performance, adhered to key performance indicators (KPI's).
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Finance Director
Continental Auto Group
08.1999 - 07.2009
- Review the structure of deals in accordance with lender and dealership guidelines.
- Reviewed market analyses and sales reports to determine dealership needs and volume potential to develop sales campaigns that accommodate the goals of the finance department.
- Directed staff and trained the F&I department in ways that enhanced the development and control of sales programs.
- Administered and monitored factory-sponsored programs.
- Trained and supervised F&I staff of any changes in regulations and the Fair Credit Reporting Act.
- Performed credit interviews and prepared credit applications when needed.
- Reviewed deals that are declined and work with sales department to “put dead deals together”.
- Reviewed department DOC daily and reviewed with staff areas of improvement.
- Trained administrative personnel on assembling funding packages.
Education
Bachelor of Arts - Secondary Education
Grand Canyon University
Phoenix, AZ05-2019
Skills
- Operational efficiency
- Employee engagement
- Staff development
- Service delivery optimization
- Revenue generation
- Service management
Timeline
Service Department Manager
Berkshire Hathaway Automotive (Peoria Nissan/Infiniti of Peoria)
10.2010 - Current
Finance Director
Continental Auto Group
08.1999 - 07.2009
Bachelor of Arts - Secondary Education
Grand Canyon University