Christopher Schomaker
Phoenix
Summary
Detail-oriented guest services staff member with experience in managing event logistics and daily operations. Recognized for exceptional problem-solving skills and the ability to foster positive relationships with guests, driving improved service delivery and team performance.
Overview
5
5
years of professional experience
Work History
Guest Services Staff Member
Ak-Chin Southern Dunes Golf Club
Maricopa, AZ
05.2023 - Current
- Provided exceptional customer service to enhance guest experiences at golf club.
- Assisted in managing daily operations and event logistics during tournaments, ensuring smooth workflow and efficient service delivery.
- Resolved guest inquiries and complaints promptly, fostering positive relationships with visitors.
- Trained new staff on company policies and service standards, promoting team cohesion and performance.
- Collaborated with management to identify areas for process improvement and increased efficiency.
Youth Baseball Umpire
Thornton Baseball Association
Denver, CO
05.2022 - 07.2022
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Collaborated with coaches and players to resolve disputes and maintain game flow.
- Demonstrated strong decision-making skills in high-pressure situations during games.
- Provided clear communication to players and coaches regarding calls and game procedures.
- Mentored junior umpires, offering guidance on techniques and rule interpretations.
Kitchen Expeditor
State House 38 Restaurant
Commerce City, CO
05.2021 - 12.2021
- Gained valuable experience in customer service and teamwork within a dynamic, high-pressure setting.
- Coordinated timely food delivery between kitchen and dining area to enhance service efficiency.
- Monitored order accuracy and presentation to ensure high-quality customer experiences.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Worked under high pressure situations during busy hours to ensure overall customer care.
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
Education
Bachelor of Science - Exercise Science Based On Sports Performance
Grand Canyon University
Phoenix, AZ12-2025
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Language proficiency
- Problem-solving skills
- Customer service
- Listening skills
- Cash handling
Timeline
Guest Services Staff Member
Ak-Chin Southern Dunes Golf Club
05.2023 - Current
Youth Baseball Umpire
Thornton Baseball Association
05.2022 - 07.2022
Kitchen Expeditor
State House 38 Restaurant
05.2021 - 12.2021
Bachelor of Science - Exercise Science Based On Sports Performance
Grand Canyon University