CHRISTOPHER STEED
Mesa
Summary
Results-driven professional with extensive management experience and expertise in analytics. Committed to customer-centric practices and ethical business principles, delivering exceptional value through operational insights. Focused on continuous improvement and leadership development while fostering a collaborative environment that supports team growth.
Overview
10
10
years of professional experience
Work History
Loss Mitigation Specialist
Valon Mortgage
Phoenix
03.2026 - Current
- Completed assigned queues promptly to maintain workflow efficiency.
- Communicated with clients about delinquent borrowers and default milestones, including bankruptcy and foreclosure matters.
- Responded swiftly to inquiries from clients, investors, homeowners, and internal teams, adhering to SLAs and RESPA guidelines.
- Coordinated with foreclosure attorneys on bidding instructions and provided account status updates.
- Evaluated homeowner eligibility for mortgage assistance programs to facilitate support.
- Facilitated workout agreements and created trial repayment plans.
- Monitored pre-foreclosure and foreclosure populations to support effective mortgage assistance reporting.
Escrow Disbursement Agent
First American Title
Mesa
03.2025 - 03.2026
- Issued disbursement checks, initiated wire transfers, and tracked transaction statuses to ensure timely completion.
- Supported escrow operations by preparing checks and initiating wires to complete daily disbursements and reconcile ledgers.
- Ensured disbursement accuracy by voiding and reissuing checks and resolving returned items to maintain correct payouts.
- Coordinated with title agents, escrow officers, and lenders to resolve held items and expedite closing issues prior to funding.
- Maintained accurate funding ledgers post-disbursement and reconciled transaction records for audit readiness.
- Analyzed spreadsheets and transaction data to identify discrepancies and implement timely resolutions.
- Reviewed pending, held, or outstanding items and coordinated with stakeholders to clear exceptions prior to closing.
- Prepared and assisted with HUD-1 and Closing Disclosure documents and integrated them into disbursement workflows for compliance.
- Developed escrow closing checklists to streamline post-closing handoffs and reduce follow-up delays.
- Processed daily escrow disbursements using the settlement system and bank feeds to reconcile cleared transactions efficiently.
Customer Resolution Specialist
Servbank
Phoenix
04.2024 - 03.2025
- Negotiated payment arrangements, reducing potential defaults on loans.
- Maintained open communication with borrowers, fostering trust and minimizing future delinquencies.
- Applied risk analysis and strategic leadership to effectively resolve customer issues.
- Utilized skip tracing tools to locate borrowers with inaccurate contact information.
- Managed inbound and outbound calling queues via automated calling system.
- Utilized MSP workstations to efficiently manage individual queue of delinquent loans.
Seasonal-Logistics Specialist
Harbor Freight Tools
Mesa
12.2023 - 04.2024
- Processed goods in inventory management system, ensuring accurate stock levels for timely order fulfillment.
- Coordinated with warehouse staff to streamline distribution of products, enhancing overall workflow.
- Inspected incoming shipments for accuracy and quality compliance.
- Maintained accurate records of received merchandise and returns documentation.
- Trained team members on safety protocols and best practices to promote a safer work environment.
Logistics and Safety Coordinator
Amazon DSP
Tempe
08.2021 - 11.2023
- Developed strategic plans to optimize transportation logistics, ensuring on-time deliveries under tight deadlines.
- Utilized advanced tracking systems to monitor shipment progress, proactively resolving issues to minimize delays.
- Guided the team to achieve on-time deliveries and seamless logistics operations during peak seasonal periods.
- Negotiated favorable rates with shipping carriers to decrease transportation expenses by 10%.
- Implemented inventory forecasting techniques to reduce excess stock levels by 15%.
- Developed and implemented strategic sourcing strategies to optimize supply chain efficiency.
- Led cross-functional teams to achieve project deadlines and reduce delivery times.
- Conducted regular audits and training sessions to ensure compliance with industry regulations, enhancing safety awareness among team members.
- Developed a vision for future logistics operations and created strategies to achieve that vision.
Administrative Assistant/Career Service
Maricopa Community Colleges
Mesa
05.2019 - 07.2021
- Coordinated career counseling appointments for 200+ students, ensuring optimal counselor availability.
- Coordinated daily office operations and administrative tasks for faculty and staff.
- Managed schedules and organized meetings for department heads and students.
- Assisted in maintaining accurate student records and academic documentation.
SR. Foreclosure Specialist
Mr. Cooper Mortgage
Chandler
04.2016 - 05.2019
- Streamlined workflow management by completing assigned queues within established timelines.
- Educated clients on delinquent borrower processes, bankruptcy, and foreclosure options to enhance understanding and support.
- Responded swiftly to inquiries from clients, investors, homeowners, and internal teams while adhering to SLAs and RESPA guidelines.
- Coordinated with foreclosure attorneys to clarify bidding instructions and account statuses, ensuring alignment on processes.
- Evaluated homeowner eligibility for mortgage assistance programs to facilitate support.
- Negotiated workout agreements and drafted trial repayment plans.
- Monitored pre-foreclosure and foreclosure populations alongside mortgage assistance production reports.
Education
Education - Sociology
Mesa Community College
Mesa, AZ01-2023
Skills
- Loss mitigation
- Mortgage assistance
- Foreclosure negotiations
- Risk analysis
- Process optimization
- Customer relationship management
- Customer service
- Software proficiency
- Problem solving
- Time management
- Team collaboration
- Communication skills
Timeline
Loss Mitigation Specialist
Valon Mortgage
03.2026 - Current
Escrow Disbursement Agent
First American Title
03.2025 - 03.2026
Customer Resolution Specialist
Servbank
04.2024 - 03.2025
Seasonal-Logistics Specialist
Harbor Freight Tools
12.2023 - 04.2024
Logistics and Safety Coordinator
Amazon DSP
08.2021 - 11.2023
Administrative Assistant/Career Service
Maricopa Community Colleges
05.2019 - 07.2021
SR. Foreclosure Specialist
Mr. Cooper Mortgage
04.2016 - 05.2019
Education - Sociology
Mesa Community College