
Retail leader with 4+ years of progressive experience spanning luxury fashion, visual merchandising, operations, and team development. Currently serving as Sales Supervisor at Marc Jacobs, leading visual merchandising execution, client experience, and operational excellence within a luxury retail environment. Proven ability to drive sales through strategic product placement, floor leadership, associate development, and elevated customer experiences. Experienced in new store openings, multi-store support, clienteling, and visual storytelling. Bilingual in English and Spanish.
• Lead daily sales floor execution, delivering elevated client experiences while supporting store sales and operational objectives.
• Serve as the store’s Visual Merchandising and Operations lead, executing floor sets, seasonal launches, product placement strategies, and visual updates aligned with brand standards.
• Partner directly with Regional Visual leadership through weekly business reviews and visual planning sessions to drive execution and business performance.
• Support visual merchandising execution within wholesale luxury environments including Nordstrom and Neiman Marcus locations throughout the Scottsdale market.
• Analyze sales performance and product trends to identify merchandising opportunities that improve sell-through and customer engagement.
• Build and maintain an active client book through personalized outreach, styling appointments, and relationship-driven selling.
• Train and coach associates on product knowledge, styling, visual standards, and customer experience expectations.
• Execute inventory management, replenishment strategies, operational procedures, and opening/closing responsibilities.
• Consistently maintain luxury presentation standards while supporting sales growth and brand storytelling.
• Lead a team of associates, sales leads, and merchandising personnel to achieve sales, operational, and customer experience goals.
• Oversee recruitment, onboarding, orientation, training, and ongoing associate development.
• Direct visual merchandising execution, promotional sets, floor moves, and product presentation strategies.
• Selected to support multiple stores across Arizona, assisting with visual merchandising, operations, leadership development, and business performance initiatives.
• Manage payroll, scheduling, labor planning, inventory processes, markdowns, replenishment, and operational compliance.
• Coach teams on selling behaviors, loyalty program performance, product knowledge, and customer engagement strategies.
• Ensure strong execution of company merchandising standards while adapting to changing business priorities and customer trends.
• Delivered exceptional customer service through consultative selling and product education.
• Assisted with visual merchandising, replenishment, stockroom organization, and inventory control.
• Supported company sales initiatives while maintaining brand presentation standards.
Visual Merchandising Product Storytelling Luxury Retail Sales Clienteling Team Leadership Store Operations Floor Set Execution KPI Analysis Product Flow Associate Development Styling Inventory Management New Store Openings Sales Coaching Client Experience Recruitment & Training Microsoft Office Customer relationship management Visual merchandising