Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Walker

Avondale

Summary

Customer Service Associate, known for having great organization skills,gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Team builder, Food management, Guest Relations, Proficient in Google and Microsoft Office applications,Proficient in Mainframe data entry systems.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

State of Arizona Department of Economic Security
Tempe, AZ
02.2026 - Current
  • Conducts a complete range of eligibility-related customer service functions, including but not limited to the following:
  • Assist clients with benefit cards (EBT).
  • Assist with application data entry and setting up interviews.
  • Educate clients on self-service options.
  • Knowledge of program rules, policies, procedures, and computer systems.

Lead Benefits and Eligibility Specialist Senior

State of Arizona Department of Economic Security
Buckeye, AZ
07.2024 - 07.2025
  • Assists BES with case questions/reviews policies, and standard work.
  • Assist management with special projects and daily metrics.
  • Assist lobby specialists with check-ins, application processing and resources.
  • Assist clients with application processing, fair hearings/appeals, case questions/concerns and other FAA services and outside resources

Shift Manager

Pizza Hut
Tempe, AZ
05.2022 - 12.2022
  • Managed schedules, accepted time off requests and maintained coverage for shifts for 20 employees.
  • Handled large amounts of cash, balanced cash daily within budgeting guidelines.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Positioned skilled staff in key areas through the shift to optimize productivity.

Ramp Agent

Frontier Airlines
Phoenix, AZ
03.2022 - 05.2022
  • Transferred luggage from check in areas to departure areas.

● Made sure luggage boarded the correct plane.

● Moved luggage to and from aircrafts using trucks,cargo loaders and conveyor systems.

● Was part time while also working at Walgreens but once Walgreens ended became full time at the airport.

Pharmacy Technician

Walgreens
Chandler, AZ
03.2022 - 04.2022
  • 16 week training program to become a pharmacy technician, that was cut short due to covid-19.

Adjudicator

State of Arizona Department of Economic Security
Phoenix, AZ
12.2020 - 01.2022
  • Documented customer correspondence.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Asked probing questions to determine services, needs and accurately input information into electronic systems.
  • Retrieved files, records, and other obtained documents to respond to customers requests.
  • Remained calm and professional in stressful circumstances to effectively diffuse tense situations.

Education

Bachelor of Science - Business Administration

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ
05-2030

High School Diploma -

Berkmar High School
Lilburn, GA
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Planning and organizing
  • Team Work
  • Adaptability
  • Problem Solving
  • Flexible
  • Quick thinker
  • Problem solving
  • Leadership

Timeline

Customer Service Representative

State of Arizona Department of Economic Security
02.2026 - Current

Lead Benefits and Eligibility Specialist Senior

State of Arizona Department of Economic Security
07.2024 - 07.2025

Shift Manager

Pizza Hut
05.2022 - 12.2022

Ramp Agent

Frontier Airlines
03.2022 - 05.2022

Pharmacy Technician

Walgreens
03.2022 - 04.2022

Adjudicator

State of Arizona Department of Economic Security
12.2020 - 01.2022

Bachelor of Science - Business Administration

Maricopa Community Colleges, Paradise Valley Community College

High School Diploma -

Berkmar High School
Christopher Walker