Christopher Walker

• Conducts a complete range of eligibility-related customer service functions, including but not limited to the following:
• Assist clients with benefit cards (EBT).
• Assist with application data entry and setting up interviews.
• Educate clients on self-service options.
• Knowledge of program rules, policies, procedures, and computer systems.

• Assists BES with case questions/reviews policies, and standard work.
• Assist management with special projects and daily metrics.
• Assist lobby specialists with check-ins, application processing and resources.
• Assist clients with application processing, fair hearings/appeals, case questions/concerns and other FAA services and outside resources

• Managed schedules, accepted time off requests and maintained coverage for shifts for 20 employees.
• Handled large amounts of cash, balanced cash daily within budgeting guidelines.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Positioned skilled staff in key areas through the shift to optimize productivity.

• Transferred luggage from check in areas to departure areas.

● Made sure luggage boarded the correct plane.

● Moved luggage to and from aircrafts using trucks,cargo loaders and conveyor systems.

● Was part time while also working at Walgreens but once Walgreens ended became full time at the airport.

• 16 week training program to become a pharmacy technician, that was cut short due to covid-19.

• Documented customer correspondence.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Asked probing questions to determine services, needs and accurately input information into electronic systems.
• Retrieved files, records, and other obtained documents to respond to customers requests.
• Remained calm and professional in stressful circumstances to effectively diffuse tense situations.