Christopher R. Frye
Phoenix
Summary
Enthusiastic professional with expertise in communication, management, and negotiating. Driven to provide superior tailored solutions through innovation. A proven track record creating opportunities for customers that lead to brand loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring business professionals and a talent for interacting and collaborating at all levels of organization.
Overview
19
19
years of professional experience
Work History
Benefits Advisor & Independent Agent
Benefit Intelligence Inc.
07.2021 - Current
- Sold and issued over $1,000,000+ in commercial premiums in three years
- Directed, negotiated, and controlled medical, dental and vision benefit packages that resulted in an overall annual combined client savings of 27%
- Created an established project management workflow for client case studies that led to an improvement in implementation and turn-around time
- Collaborated with clients by creating and measuring employee health surveys to build benefit plans resulting in an increase in talent retention and recruiting efforts
- Uncovered niche carriers for hard to market clientele
- Updated benefit and safety handbooks leading to a decrease in company loss claims and workers' compensation premiums
- Delivered targeted advice with empathy on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Functioned as main point of contact for benefit carriers fostering trust that allowed for negotiations
- Participated in design and ongoing management of benefit plans
- Worked with leadership to support organization's business objectives and meet legal requirements
Financial Representative
COUNTRY Financial
06.2020 - 07.2021
- Over $30K in commercial premiums sold within the first 8 weeks of hire
- Proactively communicated with customers and was responsive to their unique needs
- Incorporated compliant SOPs within the agency to reduce the risk of agent errors and omission opportunities
- Contributed to process improvements resulting in a reduction in underwriting timelines
- Valued transparency and honesty, always investing in customer relationships
- Listened to the customer and sought to understand customers and their families while keeping the conversation about the client
- Shared expertise to help educate customers and build trust—especially in new relationships
- Made it easy for customers to understand what they’re saying and why it matters with respect to their financial and security goals
Financial Advisor
Edward Jones
06.2019 - 06.2020
- Completed three month screening process
- Accomplished seven hour interactive mock sales simulation requiring role-playing, prioritization of critical daily activities, and timely follow-through
- Prioritized training objectives with a focus on required FINRA licensing requirements
- Earned Securities Industries Essentials (SIE) through FINRA
Executive Sales Representative
Eli Lilly & Company
03.2018 - 06.2019
- Achieved Q4 2018 portfolio YTD diabetes sales quota at 107% and key launch product exceeding 120%
- Increased patient refill metric 6 months upon entering territory by 1.6% from a baseline of 76.2%- far exceeding the nation
- Highest new drug therapy start SOM in AZ of 39% in product sales vs competitors
- Led diversity and inclusion workshops among teammates resulting in peer career advancement and Executive Rep development
- Assigned to coach early career professionals to ensure a smooth transition from training to the field
- Monitored and adjusted territory business planning with key targeted customers and territory partners
- HR champ with focus on career development, mentoring, talent succession management and procurement
- Experienced Salesforce and Veeva platform user
District Sales Manager
Eli Lilly & Company
08.2016 - 03.2018
- Demonstrated a capability to analyze and anticipate the district trends based on the external environment and gaps in performance in response to change
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
- Communicated and enforced individual and division goals to maximize sales performance
- Trained and mentored sales team members in customer relations, customer service and product placement
- Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses
- Supervised 11 employees while driving sales growth and profitability
- Hired early career talent, who received early promotion, and broadened diversity within the talent pipeline
- Delivered performance management improvement plans in partnership with HR for low performers resulting in successful remediation quickly
- Navigated three regional state payer markets along with national plans to maximize formulary pull-through opportunities; thus, creating and maintaining access
- Evaluated short and long-term KPIs and took urgent action to remain on plan by end of year
Consultant Business Liaison
Eli Lilly & Company, The Lilly Answers Center
10.2015 - 08.2016
- Facilitated communications between marketing, medical, technical, Managed Healthcare Services, Global Product Safety, Quality Assurance to identify gaps in launch plan execution
- Compliantly reduced medical request turn-around time from 4.5 days to less than one day improving overall customer experience
- Consistently outperformed customer service goals set by Global Medical Information
- Created a custom product replacement process for biologic specialty pharmacy operations and removed barriers
- Decreased cost of consumer/HCP refunds as US approver for all products by utilizing platforms including Salesforce and TrackWise
- Produced weekly brand medical reports highlighting wins and opportunities for senior leadership allowing open discussion
- Forecasted and adjusted staffing needs based on marketing projections and direct-to-consumer advertising
- Remotely conducted weekly call center agent meetings: coaching, aligning objectives, identifying needs, solutions, and recognition
- Published call center weekly quality metrics per brand to senior leadership to improve customer experience
- Reviewed project specifications, identifying and remedying potential issues avoiding development delays
- Organized training materials, including call center user manuals for on-boarding sessions
- Wrote scopes, and requirements based on departmental budgets
- Implemented processes and procedures keeping employees on task and workflows running efficiently
- Compared project requirements against project deliverables to determine any last-minute changes needed
Associate Consultant
Eli Lilly & Company
06.2014 - 10.2015
- Credited as a Consultant in Ethics and Compliance field sales
- Aligned with HR on violation investigations and necessary remediation
- Trained 10,000+ Lilly USA field sales reps on compliant procedures mitigating risk
- Managed reviewers/approvers for CIQ Sales SOP revisions resulting in 100% on-time delivery avoiding delays
- Led Lean Six Sigma project that transformed the CIQ Sales Tool and increased sales rep utilization by 82% resulting in greater compliance
- Monitored and delivered CIQ sales metrics for Quality Control Lead Team and Sales Ops
- Established DSM subject matter network nationally to solicit and sandbox future SOP revisions
- Extensive project management experience with Xerox, 12 Stars Media, and OnPoint
- Facilitated CIQ/E&C training for new hires
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
Senior Sales Representative
Eli Lilly & Company
11.2005 - 06.2014
- 2011 Top 4% new product launch both in the district and nationally
- Awarded Senior Sales Representative and Partnership Award in 2014
- Managed top Wisconsin Endocrinology Peer Speaker
- Nominated in 2012 to be one of twelve persons to pilot a national corporate compliance initiative (FiT- Field Information Transfer)
- Educated global E&C leaders on the Decision Making Support Model
- Facilitated national & global compliance calls
Education
Master of Business Administration -
Liberty University
Lynchburg, VABachelor of Arts - Management and Communication
Concordia University
Mequon, WISkills
- Awarded national top salesperson for a Fortune 500 pharmaceutical company
- 4% national product launch sales success
- Coacted directly with six company Vice Presidents to identify root causes of business unit procedural deviations
- Fast-tracked to District Sales Manager
- Biomeds launch coach for US call center with experience pre & post PDUFA
- Project Manager for Customer Information Quality (CIQ) sales procedures
- Reformatted app redesign for Eli Lilly & Company increasing utilization by 82%
- Reduced US call center customer medical request response time post product approval from 4 days to 24 hours
- Certified Lean Six Sigma Green Belt
Timeline
Benefits Advisor & Independent Agent
Benefit Intelligence Inc.
07.2021 - Current
Financial Representative
COUNTRY Financial
06.2020 - 07.2021
Financial Advisor
Edward Jones
06.2019 - 06.2020
Executive Sales Representative
Eli Lilly & Company
03.2018 - 06.2019
District Sales Manager
Eli Lilly & Company
08.2016 - 03.2018
Consultant Business Liaison
Eli Lilly & Company, The Lilly Answers Center
10.2015 - 08.2016
Associate Consultant
Eli Lilly & Company
06.2014 - 10.2015
Senior Sales Representative
Eli Lilly & Company
11.2005 - 06.2014
Master of Business Administration -
Liberty University
Bachelor of Arts - Management and Communication
Concordia University
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