CHRISTY L. GARRETT
Tempe,AZ
Summary
Results-driven JP Morgan Chase Vice President with 17+ years of progressive leadership experience, combining deep operational expertise with a demonstrated record of community engagement, Phoenix market development, and relationship management within JPMC. Recognized for leading transformative, technology-driven innovation. Proven ability to build and sustain strategic partnerships across corporate and community ecosystems while advancing the firm's presence and impact in diverse markets. Known for inspiring cross-functional teams, influencing senior stakeholders, and translating organizational strategy into meaningful, measurable community outcomes.
Overview
18
18
years of professional experience
Work History
Vice President, Strategic Staffing & Execution
JP Morgan Chase
Phoenix, Arizona
01.2009 - Current
- Community & Market Leadership (Phoenix Market)
- Serve as Pillar Lead for Phoenix Market Development programs, directly advancing JP Morgan Chase's presence and community footprint across underrepresented and underserved populations in the greater Phoenix area
- Lead the Exposure Pillar of VP Academy, a firm wide leadership development program designed to accelerate the growth of high-potential leaders and strengthen the firm's internal talent pipeline in diverse communities
- Champion the Communications Pillar of Rising Stars, a market development initiative focused on cultivating the next generation of community-engaged professionals and expanding the firm's visibility in emerging talent markets
- Function as Relationship Manager for the NAACP within the Phoenix market, fostering a trusted, sustained partnership between JP Morgan Chase and one of the nation's most prominent civil rights organizations to advance economic equity and community investment
- Serve as Relationship Manager for Girls on the Run, mobilizing employee volunteerism and corporate resources to support youth development; organized the annual GOTR 5K, earning the distinguished honor of starting the race in recognition of JP Morgan Chase's organizational contributions
- Represent the JP Morgan Chase brand at civic events, roundtables, and community forums, strengthening the firm's reputation as a committed partner in underrepresented and historically marginalized communities
- Innovation & Organizational Impact
- Earned the Champion of Chase 2026 — JP Morgan Chase's highest corporate recognition — for conceptualizing, designing, and implementing "Valerie," an AI-powered Virtual Assistant leveraging advanced Large Language Model (LLM) technology, driving measurable operational efficiency and demonstrating enterprise-level innovation leadership
- Graduated from the VP Academy, a selective program designed to expand executive networks, sharpen leadership capabilities, and prepare high-performers for senior advancement
- Created and serve as Senior Editor of the "Did You Know" Workforce Planning Fact sheet, a bi-monthly publication distributed to senior leadership and their direct reports, improving organizational transparency, communication, and strategic alignment across 10+ lines of business
- Strategic Operations & People Leadership
- Lead a cross-border team of U.S. and Philippines-based analysts supporting 10+ Home Lending lines of business encompassing 2,000+ full-time agents, driving capacity planning, scheduling integrity, and intraday performance excellence
- Partner with Operational Executives as the designated Home Lending Workforce Planning point of contact, aligning workforce strategy with financial and operational objectives and delivering cohesive, data-driven decision-making at the senior leadership level
- Architect and facilitate quarterly stakeholder roundtables and bi-monthly senior leadership forums, creating a structured environment for relationship cultivation, action-plan implementation, and continuous process improvement
- Serve as Project Lead for business onboarding and eWFM routing builds, integrating forecasting and telephony solutions to produce accurate real-time performance reporting — enabling data-informed staffing decisions across the enterprise
- Authored the first Workforce Management Scheduling Playbook in firm history, establishing a comprehensive reference framework adopted domestically and internationally, standardizing best practices and reducing onboarding time for new analysts
- Designed the Monthly Mini Bid process, an innovative scheduling solution that increased agent flexibility by enabling schedule customization while consistently achieving business staffing targets and service level requirements
- Developed and mentored high-performing analysts through structured performance goals and bi-monthly developmental coaching sessions, fostering a culture of accountability, growth, and inclusion
- Serve as primary point of contact for resiliency and contingency planning, leading real-time response to urgent workforce and system-related disruptions across the call center enterprise
Education
Bachelor of Science - Family and Child Studies, Child Life Concentration
Louisiana Tech University
Ruston, Louisiana08-2005
Skills
- EWFM Workforce Management Platforms LLM/AI Technology Integration Capacity Planning Tools Real-Time Reporting & Analytics Microsoft Office Suite Telephony & Routing Systems Data Visualization I Project Management I Process Improvement & Implementation
Accomplishments
Awarded Champion of Chase 2026, JPMorgan Chase's highest corporate recognition, for innovation and business transformation.
Timeline
Vice President, Strategic Staffing & Execution
JP Morgan Chase
01.2009 - Current
Bachelor of Science - Family and Child Studies, Child Life Concentration
Louisiana Tech University
AWARDS & RECOGNITION
Champion of Chase 2026: JPMorganChase's highest firmwide honor — awarded for designing and deploying "Valerie," an LLM-powered Virtual Assistant that transformed operational efficiency, VP Academy Graduate: Selective program focused on executive networking, leadership excellence, and next-level career preparation, Girls on the Run Race Starter: Honored to officially start the annual GOTR 5K in recognition of JPMorganChase's organizational impact and community investment
COMMUNITY & CIVIC ENGAGEMENT
JPMorganChase Phoenix Market, Active Leader, NAACP | Relationship Manager — Strategic liaison between JPMorganChase and the NAACP, advancing economic equity and community advocacy, Girls on the Run | Relationship Manager & Event Lead — Organized employee volunteerism and corporate resources to support girls' development and community wellness, Rising Stars | Communications Pillar Lead — Amplifying the voices and visibility of future market leaders in underrepresented communities, VP Academy | Exposure Pillar Lead — Expanding access, opportunity, and executive readiness for high-potential talent across diverse backgrounds